Policies on dealing with abusive customers in call centres

Conference notes that many energy members work in call centres and operational centres where they take calls from operational colleagues and customers. While most callers are reasonable, there is always a proportion that are unreasonable and some who are extremely abusive. In workplaces with generally high levels of stress, this can be intolerable. People who […]

Training Mental Health First-Aiders in Energy Workplaces

Conference notes that since 1981, workplaces have been required to provide adequate and appropriate first aid equipment, facilities and people, to ensure that employees can be given immediate help if they are injured or taken ill at work. Yet in 2019, there is still no statutory requirement for employers to provide mental health first aid […]

Utility and Energy Industry Privatisation

Many members within the above industries no longer have the luxury of a Defined Benefits (DB) pension and are relying on a much inferior Direct Contributions Pension scheme for their retirement. A lot of these workers have used the Share Save and Share Incentive Plan (SIP) share schemes within these companies to subsidise the shortfall […]

Support to Complete Slavery Memorial in Hyde Park

Conference notes Memorial 2007 is a registered charity with no paid staff, run entirely by volunteers. They have been working since 2007 to erect a permanent memorial to remember enslaved Africans and their descendants. Conference welcomes the donation of £7000 made to the campaign in October 2017 by UNISON and UNISON General Secretary Dave Prentis […]

Access to immigration advice and representation to recruit and organise new members

All Health Trusts in our region have recruited new nurses from the Philippines. Our activists have been working hard to try and recruit them and include them in UNISON. One of the most useful tools to attract migrant workers has been our immigration advice clinic. On top of the Joint Council for the Welfare of […]

Disabled Black Workers and the Disciplinary Process

Conference notes that Disabled Black workers are disproportionately targeted when it comes to disciplinary processes, which is often linked to racism and discrimination as well as a lack of understanding and support for the barriers faced by disabled people, including those with non-visible/non-apparent disabilities. Black disabled people are also over-represented when it comes to capability […]

Black Women and WASPI

Conference this Government has done a great injustice against all women who were born in the 1950s. By increasing the age of women’s state pensionable age and not informing them of the true impact this would have on their lives. At a time when they would be planning for their retirement in the last 2 […]

Black members and workplace mental health

Conference notes that employers are failing in their duty of care towards all staff with mental health issues, and this has a particular effect on Black Workers. Recent UNISON research found that 25 percent of local government workers in Scotland had experienced mental health issues at work, and the figure for Black Workers was 50% […]

Fair representation of Black people in recruitment process

In 2009, the Department for Work and Pensions embarked on an experiment to understand the scarcity of non white faces in top managerial post in UK’s organisations. 2,000 fake job applications were created in response to 1,000 real vacancies across multiple sectors, professions and pay grades. Similar CVs – one with a “traditional Anglo-Saxon” name […]

Young Black members and recruitment

UNISON has about 63,000 young members and of these there are approximately 5,000 Black members. There is a noticeable and worrying shortage of young Black members and activists in UNISON. More needs to be done to recruit young Black members and to encourage them to become involved at all levels of the union. Young Black […]

Breaking the barriers: Black women in senior positions in the workplace

Conference believes that Black women are still hugely under-represented in senior roles at work. Research has shown that positions of power in every sector of society are dominated by men. Research conducted by Operation Black Vote and the Guardian newspaper found that only 3.5% of Black people are at the top of UK’s leading 1000 […]

Recruiting and increasing the activism of Young and Retired members

With an average members age being 56 UNISON is a middle-aged union. Conference recognises that two key areas of under representation within UNISON’s membership categories are retired and young Members. This is also evident within the Lesbian, Gay, Bisexual and Transgender (LGBT) Self Organised Group (SOG). The 2017 Retired Members Conference reported that; “UNISON has […]

How to be a good ally to Bi People at Work

Conference applauds the work that was done by UNISON in developing the ‘How to be a good trans ally’ document, produced last year. The feedback on this document has been extremely positive and has showcased UNISON’s commitment to diversity and inclusion, supporting all of its members. Conference is aware that for many within the trans […]

Racism within the Bi community

We in the bi caucus have become aware of racism within our own bi community spaces. Stonewall have released research which shows the scale of racism that exists within the lesbian, gay, bisexual and transgender (LGBT) community in Britain. Just over half of all Black, Asian and minority ethnic LGBT people (51%) report experiencing discrimination […]

County Lines – impact on children, young people and families

County lines, or ‘going country’, is a national issue involving the use of mobile phone ‘lines’ by groups to extend their drug dealing business into new locations outside of their home areas. This generally involves a group from an urban area expanding their operations by crossing one or more police force boundaries to more rural […]