Privacy policy

UNISON is committed to safeguarding the privacy of everyone who uses our services. This policy sets out how we will use your personal data.

This policy reflects our duties under the UK GDPR, the Data Protection Act (2018) and all applicable Privacy and Electronic Communication Regulations. It describes how we use personal data fairly, keep it secure, make sure it is accurate and uphold your rights as a data subject.

This policy does not apply to other organisations to which we may link and whose privacy policies may differ.

Please read the following policy to understand how your personal information will be treated. It may change from time to time, so please check back periodically. It was last updated in March 2019.

Who we are

UNISON is the data controller for the information you provide. Our address is:

130 Euston Road

UNISON’s Data Protection Officer can be contacted at

How UNISON uses your personal data

We routinely use your personal data for the following purposes:

  • Registering you as a UNISON member.
  • Contacting you about your membership and about essential trade union activities.
  • Representing you effectively.
  • Meeting our legal obligations as a trade union.
  • Acting in accordance with the UNISON Rulebook.

The lawful basis for this processing is UNISON pursuing our legitimate interests as a trade union. We may also use legitimate interest as our lawful basis for the following data processing:

  • Holding your data on our membership database.
  • Processing your subscription payments.
  • Confirming your identity when you contact us.
  • Sending you statutory communications (these are communications that, as a trade union, we have to send you by law).
  • Sending you the quarterly membership magazine.
  • Administering membership benefits and determining your eligibility for these benefits.
  • Ensuring you have a vote in all UNISON elections and ballots that you are eligible to vote in.
  • Ensuring you are represented through UNISON’s democratic processes, such as conferences and meetings.
  • Member representation (this could be representing you individually or collectively) and case work.
  • Booking you on to any trade union courses you want to attend and ensuring accessibility.
  • Equality monitoring.
  • Statistcial analysis of our membership and of employers and workplaces.

Accessing your personal data within UNISON

Some of your personal data will be available to UNISON’s employees, branch officials, workplace representatives and others formally instructed by UNISON for the purposes of carrying out trade union duties.

The type of personal data shared will be relevant to the purpose for which the data is used, so for example, unless you have expressly asked us not to, workplace representatives will be given your workplace details.

Data security

UNISON uses industry standard efforts to safeguard the confidentiality of your personally identifiable information, such as firewalls and SSL (secure socket layers). We make every effort to protect the loss, misuse and alteration of information under our control. However, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

If you have elected to use the “MyUNISON” service, your UNISON membership information is password protected so that only you can access it and view the information contained in your account. You are responsible for maintaining the secrecy of your passwords.

UNISON takes data security extremely seriously. Any data protection breaches are handled in line with our UNISON Breach Reporting Policy.

Sharing your personal data with third parties

By third parties, we mean organisations that are not UNISON.

We share your information with third parties such as:

  • Mailing houses that print and send our communications to you.
  • Providers of membership benefits.
  • Returning officers (who ensure our elections are run fairly) and scrutineers (who count the votes when we ballot).

When we share your data, we only share the minimum required for the purpose of the data processing (for example if the purpose is to send you a mailing by post, we wouldn’t share your email address with the mailing house, because they don’t need it). We also ensure that processes are in place so that data is always transferred to third parties securely.

The third parties we share data with are:

For all UNISON members:

  • ADM – the mailing house that prints and sends our postal communications.
  • Electoral Reform Services (ERS) – the organisation that acts as scrutineer for our elections and returning office for our ballots.
  • Union Insurance Association (UIA) – the organisation that runs the UNISON Direct call centre.

For some UNISON members, depending on the membership benefits and services that you choose to access:

  • Your employer – if you choose to pay your subscriptions as a payroll deduction. We also may use the information your employer provides us to keep our records up to date, or to contact you if your employer makes us aware that a workplace issue is likely to affect you i.e. a TUPE transfer. Your employer may use your data to deduce if you will be included in a UNISON ballot. Please note that if you do not want us to disclose your UNISON membership to your employer, you can pay your subscriptions by Direct Debit.
  • The Labour Party – if you opt for membership of our Labour Link fund.
  • Thompsons Solicitors – if UNISON refers a case in which you are involved for legal advice.
  • Salesforce – if you opt in to email communications from UNISON. This is the company we use to send electronic mailings.
  • Max Web Solutions Ltd – this is a company that some of our branches use for web design, app design and case management systems.
  • Glasscubes – this is a company that some of our branches use for case management and secure document storage.
  • Union Income Benefit (UIB) – if you opt in to receiving information about membership benefits from third parties.
  • Liverpool Victoria (LV) – if you opt in to receiving information about membership benefits from third parties.
  • Unison Insurance Association (UIA) – if you opt in to receiving information about membership benefits from third parties. Please note this transfer is separate to that for the UNISON Direct call centre.

We very occasionally share personal data with organisations working to detect or prevent crime, such as the police.

Market research

UNISON may contact and invite you to participate in market research activities to help us to get valuable feedback on how we work well and where we can improve our services. The contact may be whilst your membership is active, or during a short period after you have left. The process may involve you completing a survey with an independent third-party organisation who will share its findings with UNISON. Whilst your participation is very helpful and always appreciated, you are not obliged to participate in such research. If you don’t want to, simply ignore the email.

Transfers overseas and safeguards

We don’t routinely transfer your data outside of the UK. Where it is necessary, we ensure appropriate data protection measures are in place.

Retention of data

Retention means how long we keep your data for. We do this in accordance with UNISON’s data retention policy. This includes:

  • Application form – retained for one year after processing, then securely destroyed.
  • Membership record – retained for seven years after membership lapses, then minimised.
  • Case files – retained for seven years after the case is closed, then securely destroyed.

If you would like to know more of see UNISON’s full data retention schedule, click here. (New UNISON Records Retention Schedule – updated March 2019)

Your rights as a data subject

You have rights as a data subject. These rights are:

  1. The right to be informed – this means we must inform you how we are going to use your personal data. We do this through this privacy policy and by informing you how your data will be used each time we collect it.
  2. The right of access – you have the right to access your personal data (e.g. data that is about you) that we hold. This is called a subject access request. We must respond to your request within one month. To request access to your data, please email It is very helpful if you tell us what of your personal data you are seeking.
  3. The right to rectification – if you think the data we hold on you is incorrect, tell us so we can put it right. You can do this by: logging in to MyUNISON; contacting UNISON Direct on 0800 0 857 857; or contacting your local branch.
  4. The right to erasure – you have the right to request that we delete your data. We will do so, provided that we do not have a compelling reason for keeping it. To request this, please email
  5. The right to restrict processing – you can change your communication preferences (therefore restricting how we communicate with you) by logging in to MyUNISON; contacting UNISON Direct on 0800 0 857 857; or contacting your local branch. There are also certain other circumstances in which you can suppress the processing of your personal data. To request this, please email
  6. The right to data portability – you can obtain and reuse your personal data for your own purposes across different services, for example different unions. To request this, please email
  7. The right to object – you have the right to object to
    a) Direct marketing from UNISON or from third parties we have shared your data with for direct marketing purposes.You can opt out of direct marketing any time by logging in to MyUNISON; contacting UNISON Direct on 0800 0 857 857; or contacting your local branch. There will also be instructions on how to unsubscribe included in any direct marketing message that we send to you.
    b) Any processing where our lawful basis is legitimate interest (see above).If you would like to formally object to any of our legitimate interest processing, please email
  8. Rights in relation to automated decision making and profiling – this is not something we do at UNISON. If that ever changes, this policy will be updated accordingly.

At UNISON we are committed to upholding your rights as a data subject. If you think we have not done so, please contact

You may also complain to the Information Commissioner’s Office (ICO) if you believe your rights have not been upheld. The ICO is the data protection regulator and their website is:


There are some types of data processing that we only do if you have given us your consent. These are:

  • Sending direct marketing messages by email.
  • Sharing your data with third party providers of membership benefits.
  • Sharing your data with the Labour Party.

You are in control of what consent you give us. You can withdraw your consent at any time by: logging in to MyUNISON; contacting UNISON Direct on 0800 0 857 857; or contacting your local branch. There will also be instructions on how to unsubscribe included in any direct marketing message that we send to you.

Statutory data requirements

As a trade union, we have a statutory requirement to keep an accurate register of members’ names and addresses. If you wish to be a UNISON member, you must provide this information to us.

Data collected on our website

Personal data collected by this website will only be used for the purposes (or closely related purposes) for which it was collected.

We may use your personal information to:

  • Administer the website.
  • Improve your browsing experience by personalising the website.
  • Enable your use of the services available on the website.
  • Deal with enquiries and complaints made by you relating to the website.


All emails that we send you are tracked.  This helps us to ensure that you only receive emails from us that are of interest to you.  You can unsubscribe from emails at anytime by clicking the ‘unsubscribe’ button at the bottom of an email.


When on our website, data may be stored on a “cookie”. This is a tiny element of data that our site can send to your browser, which may then be stored on your hard drive. This small amount of information does NOT contain any private information stored on your computer.

Like most websites, UNISON’s uses cookies to improve our users’ experience.  We ask when you first access our site if you are happy for cookies to be used. If you choose not to use cookies, it may be difficult to use some parts of our website.

Our cookies policy explains which cookies we use and why, along with where you can find more information about cookies.

Social media buttons

On many of the pages of the site you will see ‘social buttons’, such as share buttons for Twitter, and Facebook ‘Like’ buttons.

When you click on any of these buttons, these sites will be registering that action and may use that information.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Facebook advertising

From time to time we may use Facebook advertising to promote UNISON events and campaigns and encourage people to join UNISON. We do not collect any personal data from Facebook profiles. We do not provide or sell member data to third parties for the purposes of Facebook marketing. To no longer receive Facebook ads click on the top right hand corner of the ad

External web services

We use a number of external web services on the UNISON site, mostly to display content within our web pages. For example, to display images we sometimes use Flickr; to show videos we use YouTube. This is not an exhaustive or complete list of the services we use, or might use in the future, when embedding content, but these are the most common.

As with the social buttons, these sites may use information about usage of embedded content. If you are not logged in to these external services, then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.

UNISON Croyde Bay Holiday Resort

Croyde Bay Holiday Resort is run by UNISON. UNISON is therefore the data controller for any data you provide if you choose to make a booking at Croyde Bay Holiday Resort. We use this data to book your trip to and to communicate with you about your trip. If you give us your consent, we will also use your data to send you the UNISON Croyde Bay newsletter.