Policies on dealing with abusive customers in call centres

Conference notes that many energy members work in call centres and operational centres where they take calls from operational colleagues and customers. While most callers are reasonable, there is always a proportion that are unreasonable and some who are extremely abusive. In workplaces with generally high levels of stress, this can be intolerable. People who […]

Training Mental Health First-Aiders in Energy Workplaces

Conference notes that since 1981, workplaces have been required to provide adequate and appropriate first aid equipment, facilities and people, to ensure that employees can be given immediate help if they are injured or taken ill at work. Yet in 2019, there is still no statutory requirement for employers to provide mental health first aid […]

Utility and Energy Industry Privatisation

Many members within the above industries no longer have the luxury of a Defined Benefits (DB) pension and are relying on a much inferior Direct Contributions Pension scheme for their retirement. A lot of these workers have used the Share Save and Share Incentive Plan (SIP) share schemes within these companies to subsidise the shortfall […]

Recruiting and increasing the activism of Young and Retired members

With an average members age being 56 UNISON is a middle-aged union. Conference recognises that two key areas of under representation within UNISON’s membership categories are retired and young Members. This is also evident within the Lesbian, Gay, Bisexual and Transgender (LGBT) Self Organised Group (SOG). The 2017 Retired Members Conference reported that; “UNISON has […]

How to be a good ally to Bi People at Work

Conference applauds the work that was done by UNISON in developing the ‘How to be a good trans ally’ document, produced last year. The feedback on this document has been extremely positive and has showcased UNISON’s commitment to diversity and inclusion, supporting all of its members. Conference is aware that for many within the trans […]

Racism within the Bi community

We in the bi caucus have become aware of racism within our own bi community spaces. Stonewall have released research which shows the scale of racism that exists within the lesbian, gay, bisexual and transgender (LGBT) community in Britain. Just over half of all Black, Asian and minority ethnic LGBT people (51%) report experiencing discrimination […]

County Lines – impact on children, young people and families

County lines, or ‘going country’, is a national issue involving the use of mobile phone ‘lines’ by groups to extend their drug dealing business into new locations outside of their home areas. This generally involves a group from an urban area expanding their operations by crossing one or more police force boundaries to more rural […]

Pride in London

At the Pride Parade held in London, on Saturday 7th July 2018, a transphobic protest took place at the front of the march and stole the limelight from Sadiq Khan, the Mayor of London, and NHS workers. The ‘hi-jack’ of the front of parade was carried out by ten lesbians who held a banner that […]

Happy 50th Birthday Stonewall

Conference next year will mark the 50th anniversary of the Stonewall Riots. These events had a profound effect on the advancement of Lesbian, Gay, Bisexual and Transgender (LGBT) rights. They were the catalyst for many movements and groups and also had an influence that led to led to Pride events that commenced a few years […]

Tackling LGBT and disability discrimination in the workplace – an Intersectional approach

Conference notes that disabled people face many challenges in the workplace but this is compounded when disabled workers are also lesbian, gay, bisexual or transgender (LGBT). The recent Stonewall publication ‘LGBT in Britain – Work Report’ found: • Disabled LGBT workers are one and a half times more likely to face harassment and discrimination in […]

Improving Access to Sexual Health Information for Disabled LGBT People

Conference notes that Deaf and disabled Lesbian, Gay, Bisexual & Transgender (LGBT) people may experience barriers in accessing essential sexual health services due to lack of appropriate communication and understanding from service providers. Problems include lack of BSL interpreters and electronic notetakers and test results not being communicated in ways that can be understood. Some […]

Black Disabled Workers’ Professional Development and Activism

Conference notes that racism in the workplace persists and that Black workers are less likely to access professional development and training. They are also less likely to win promotion as a result, and consequently Black workers are often over-represented in lower paid grades, affecting workforce diversity patterns. Where a worker is also disabled this discrimination […]

Support for disabled people who find it difficult/impossible to fill in (online) forms

The application processes on which we rely are rapidly moving to online platforms. For example, applications for Council Tax support, housing benefit, access to work, and Universal Credit. Conversely, Personal Independence Payments (PIP) can only be applied for using a paper form, with no online option available. Some disabled people use assistive technology, which is […]

Disability Leave

Disability leave is time off from work for a reason related to someone’s disability. Employees with a disability may require time off if their mobility, or their illness – relating to their disability, becomes more severe. Our disabled members in this situation are frequently treated unfavourably and this then becomes inequality, even though the Equality […]

Securing reasonable adjustments for young disabled workers

Conference notes that securing reasonable adjustments in the workplace is a challenge faced by many disabled workers. However young disabled workers in particular all too often do not have the tools, experience or job security to request the reasonable adjustments they are legally entitled to at work. This may be due to various factors, including: […]