Policies on dealing with abusive customers in call centres

Conference notes that many energy members work in call centres and operational centres where they take calls from operational colleagues and customers. While most callers are reasonable, there is always a proportion that are unreasonable and some who are extremely abusive. In workplaces with generally high levels of stress, this can be intolerable. People who […]

Training Mental Health First-Aiders in Energy Workplaces

Conference notes that since 1981, workplaces have been required to provide adequate and appropriate first aid equipment, facilities and people, to ensure that employees can be given immediate help if they are injured or taken ill at work. Yet in 2019, there is still no statutory requirement for employers to provide mental health first aid […]

Utility and Energy Industry Privatisation

Many members within the above industries no longer have the luxury of a Defined Benefits (DB) pension and are relying on a much inferior Direct Contributions Pension scheme for their retirement. A lot of these workers have used the Share Save and Share Incentive Plan (SIP) share schemes within these companies to subsidise the shortfall […]

Pay Negotiations

Conference recognises that the police staff pay negotiations should be approached in a different way following the extended 2017 negotiations and subsequent disappointed settlement. Conference acknowledges this was negatively influenced by the police officers Pay Review Body award and in addition, due to the timing of the consultation process, members saw UNISON colleagues in other […]

Bargaining for good Mental Health policies in Police and Justice workplaces

Conference notes that our workplaces are changing, with members in Police and Justice facing increased workloads as targets are raised year on year and working conditions often deteriorating when services are privatised. These pressures have made the importance of ensuring good mental health in our workplaces clear. At least one in four of us will […]

Police Staff Council Pay and Reward Review Part 2

Conference welcomes the start of work on the Police Staff Council Pay and Reward Review Part 2. Conference notes that: 1)The terms of reference for Part 2 of the Review cover how police staff basic pay is determined and administered by forces, the relationship between police staff pay and workforce reform in the widest sense […]

Suspension is not a Neutral Act

Conferences notes with concern that UNISON members who are under investigation by their force or the Independent Office for Police Conduct (IOPC) appear to be facing longer periods of suspension for misconduct reasons, where they are removed from their workplace, isolated from their colleagues and generally left to look after their own welfare and mental […]

Flexible working

Conference notes that the right to request flexible working was extended to all employees in 2014. However, the experience of reps and members within the energy sector is that many employers are only prepared to agree to flexible working patterns for certain groups of staff, and then only on limited terms. Further, new shift working […]

Stand-by Rules Take Advantage of Members

Conference recognises the difficulties that Forces are having in maintaining 24 hour operational cover as a direct consequence of police budget cuts. Many departments have experienced redundancies coupled with an increase in the use of stand-by as a way to provide night-time cover when unsocial enhancements have been withdrawn. Colleagues such as Crime Scene Investigators […]

Survey of branches and members – disability related matters

Conference, in years past much welcomed legislation has been introduced to protect the rights of people with disabilities, including protections relating to work. Despite that, it is possible that these supportive words don’t always translate to the workplace, resulting in our colleagues who are disabled being treated inappropriately or less favourably. Others who witness such […]

Volunteers – Policing on the Cheap

Conference welcomes and commends the work done by the Service Group Executive over recent years to oppose volunteers as a replacement for the committed, experienced, well trained and accountable police staff lost due to the brutal budget cuts imposed since 2010. While the introduction of volunteers has not been consistent throughout all forces, what is […]

Black worker representation in police and justice workforces

According to police force recruitment statistics widely published in January 2016 a white applicant to the police force has a better chance of getting a job than a Black applicant in more than 2/3rds of UK forces. Further, Theresa May, Home Secretary stated that ‘diversity profiles’ showed no force had a Black representation reflecting the […]

Flexible Working in Operational Roles

Over the last 4 years we have seen a wholesale reduction in police staff work forces across the country At the time of the general election in 2015, police staff budgets have been cut by 20%. The impact of this funding reduction has fallen disproportionately on police staff. Police staff, rather than police officers, have […]

Policing on the cheap – exploiting the unemployed

Conference notes that Renfrewshire Council has announced an initiative to “offer 11-month, full-time ‘traineeships’” whereby the unemployed can be trained up as special constables but paid the National Living Wage. The local commander appears to support this “innovative” initiative. The Scottish Police Federation describe this as a “cynical attempt to deliver policing on the cheap” […]

Mental Ill- Health, Mental Health Related Illnesses and Awareness Monitoring.

The problems of mental ill-health and mental health related illnesses are some of the biggest difficulties facing our members at work today. When jobs are under threat, pay packets are being frozen and workloads are increasing, the mental health of employees is always likely to be affected. Over the last two decades, we have all […]