Policies on dealing with abusive customers in call centres

Conference notes that many energy members work in call centres and operational centres where they take calls from operational colleagues and customers. While most callers are reasonable, there is always a proportion that are unreasonable and some who are extremely abusive. In workplaces with generally high levels of stress, this can be intolerable. People who […]

The continuing drift from RPI to CPI and the impact on pay.

This conference notes the continuing desire by employers in the water sector to move away from RPI and embrace CPI when negotiating pay. Excuses abound, from the employers, to explain the reasoning to change to CPI. One of the main excuses being given, is the regulator Ofwat’s changes to the method used to increase consumer […]

Feeling Good in the WET Service Group

Conference welcomes the fact that more conversations are being held around the issues of mental health, however, for many it is still a taboo subject and for others a painful subject. This however does not stop the effect it has on people, regardless of gender, race, sexual orientation, beliefs. Mental health does not discriminate and […]

LGBT Mental Health Workplace Initiatives

Conference notes that there have been some staff wellbeing initiatives by employers in the Water, Environment and Transport service group related to mental health support, these are not consistent and there is still further to go for employee wellbeing. Conference recognises that at least one in four of us will experience mental health problems at […]

UNISON Activists and Mental Health

Conference is concerned to note that increasingly both branch activists and lay officials are finding themselves suffering extreme stress and anxiety when dealing with the levels of case load that they are presented with. In some cases representatives in WET have been placed under extreme personal pressure by employers. Conference notes that these pressures on […]

Training Mental Health First-Aiders in Energy Workplaces

Conference notes that since 1981, workplaces have been required to provide adequate and appropriate first aid equipment, facilities and people, to ensure that employees can be given immediate help if they are injured or taken ill at work. Yet in 2019, there is still no statutory requirement for employers to provide mental health first aid […]

Fair representation of Black people in the recruitment process

In 2009, the Department for Work and Pensions embarked on an experiment to understand the scarcity of non-white faces in top managerial posts in UK organisations. 2,000 fake job applications were created in response to 1,000 real vacancies across multiple sectors, professions and pay grades. Similar CVs – one with a “traditional Anglo-Saxon” name and […]

Utility and Energy Industry Privatisation

Many members within the above industries no longer have the luxury of a Defined Benefits (DB) pension and are relying on a much inferior Direct Contributions Pension scheme for their retirement. A lot of these workers have used the Share Save and Share Incentive Plan (SIP) share schemes within these companies to subsidise the shortfall […]