There are an increasing number of utility companies either looking at or now using overseas call centres to resource work that has previously been carried out within the UK. Many of these call centres are being set up in the Far East where the annual salary is £2000 compared to the £12000 paid in the […]
Conference motions
Conference notes with concern the recent report published by Mitial research which claims that one third of Britain’s call centres will close by 2005, due to a predicted exodus of contracts to emerging markets such as India and South Africa. Conference also recognises that Energywatch and Ofgem intend to focus on customer response times this […]
We note with concern the proposals currently being considered by this ‘Socialist Government’ that employees may be permitted to work to 70 in order to provide adequate pension provisions for their retirement! This comes against a background of over 200 companies closing their final salary scheme in 2002 alone, and the knowledge that Energy Companies […]