Policies on dealing with abusive customers in call centres

Conference notes that many energy members work in call centres and operational centres where they take calls from operational colleagues and customers. While most callers are reasonable, there is always a proportion that are unreasonable and some who are extremely abusive. In workplaces with generally high levels of stress, this can be intolerable. People who […]

The continuing drift from RPI to CPI and the impact on pay.

This conference notes the continuing desire by employers in the water sector to move away from RPI and embrace CPI when negotiating pay. Excuses abound, from the employers, to explain the reasoning to change to CPI. One of the main excuses being given, is the regulator Ofwat’s changes to the method used to increase consumer […]

Feeling Good in the WET Service Group

Conference welcomes the fact that more conversations are being held around the issues of mental health, however, for many it is still a taboo subject and for others a painful subject. This however does not stop the effect it has on people, regardless of gender, race, sexual orientation, beliefs. Mental health does not discriminate and […]

Intergenerational Commission Report

Conference rejects the proposals contained in the Resolution Foundation think tank’s report of the intergenerational Commission, chaired by Lord David Willetts (nicknamed Two Brains), titled “A New Generational Contract”. Conference further rejects the myth of generational unfairness on which the report is founded, and which masks the fact that the real unfairness is based on […]

LGBT Mental Health Workplace Initiatives

Conference notes that there have been some staff wellbeing initiatives by employers in the Water, Environment and Transport service group related to mental health support, these are not consistent and there is still further to go for employee wellbeing. Conference recognises that at least one in four of us will experience mental health problems at […]

Growing the Union

UNISON as the biggest trade union should be congratulated on achieving growth in 2018. The whole union recruitment campaign demonstrated what can be achieved when all parts of the union work together. The Northern region believes the union should commit to this type of organising approach as a regular event. A core part of our […]

UNISON Activists and Mental Health

Conference is concerned to note that increasingly both branch activists and lay officials are finding themselves suffering extreme stress and anxiety when dealing with the levels of case load that they are presented with. In some cases representatives in WET have been placed under extreme personal pressure by employers. Conference notes that these pressures on […]

Year of the Young Worker – Creating a Legacy For The Future

Conference welcomes TUC Year of the Young Worker and congratulates all of the work being planned nationally, in regions and branches to promote recruitment of young worker’s, improve participation of young worker representatives and highlight issues especially relevant to young workers. It notes examples like those in Eastern region, where Eastern region Young Members Committee […]

Training Mental Health First-Aiders in Energy Workplaces

Conference notes that since 1981, workplaces have been required to provide adequate and appropriate first aid equipment, facilities and people, to ensure that employees can be given immediate help if they are injured or taken ill at work. Yet in 2019, there is still no statutory requirement for employers to provide mental health first aid […]

Local government apprenticeships – same work, sub-par pay

Conference notes that apprenticeships are increasingly the way that young people in the UK enter local government as a profession, providing a structured way to recruit those fresh into the workforce by combining part-time education with the work they’ll be doing once the apprenticeship is completed. Conference further notes however that, while some local authorities […]

Women, wellness and work

Conference notes with concern that despite previous motions and campaigns highlighting gender specific health issues faced by women in the workplace there is still very little recognition nor help and advice in the workplace for employees or employers. Whilst these health issues may not in themselves impact on productivity, lack of support and unsympathetic workplace […]

Safeguarding LGPS Investments

This local government conference notes that LGPS pension funds are invested to secure the best returns and to safeguard the pensions of public sector employees and pension fund members. We further note that these funds are in the majority invested in funds which add little value to local areas and local economies. This conference therefore […]

Knife crime and cuts to youth services

Conference notes the alarming spike in knife crime in 2018. Knife crime in London has risen by 16 percent in the past two years and over 50 people were killed by stabbings and shootings in the first 3 months of the year. Conference notes that the furore over the ‘knife crime epidemic’ served to demonise […]

Fair representation of Black people in the recruitment process

In 2009, the Department for Work and Pensions embarked on an experiment to understand the scarcity of non-white faces in top managerial posts in UK organisations. 2,000 fake job applications were created in response to 1,000 real vacancies across multiple sectors, professions and pay grades. Similar CVs – one with a “traditional Anglo-Saxon” name and […]

Continuing to promote the Ethical Care Charter

Conference notes the charter sets minimum standards to protect the dignity and quality of life for care clients and the workers who care for them. Conference notes that over 40 councils across the UK have signed the charter. Conference believes the charter is a positive development for UNISON members, and is a useful tool for […]