Pay fair for patient care – getting it right for healthcare support staff

Pay fair for patient care

Are you a band 2 healthcare support worker? You may be entitled to better pay…

Healthcare support staff work as part of the dedicated NHS team to deliver quality patient care. Over the years you’ve seen your role evolve and expand to take on more responsibilities, but without the pay and recognition to match.

While many healthcare support staff are on band 2 pay, some are performing clinical duties and patient observations – tasks which fall under band 3 of the Agenda for Change pay scales.

Table showing personal care vs clinical tasks of healthcare support workers

While personal care remains a fundamental aspect of the healthcare support worker role, some staff are taking on more responsibilities than ever before.

In the NHS, nursing shortages mean that many healthcare support staff like you have been working above their pay grade. Without you, clinical colleagues would not be able to carry out their roles.

UNISON is proud to be the trade union that represents healthcare support workers and we’re campaigning for the NHS to start getting it right for you.

We want to see you:

  • Rewarded – Healthcare support workers should be paid at the right band for the job, and you should be compensated for the work you’ve already been doing at band 3.
  • Recognised – The increased contribution of healthcare support staff should be acknowledged. Without you performing these essential clinical duties, the workload would fall on other overworked colleagues and patient care would suffer.
  • Respected – You should be offered high quality training and career development opportunities to help you build your skills and progress within the NHS.

The NHS relies on healthcare support staff who work tirelessly to care for sick and vulnerable patients while being underpaid and undervalued. It’s high time you got the pay and recognition you deserve.

How can you get involved?

We have seen healthcare support workers in every region running local campaigns to get rebanded – and many are securing thousands of pounds in back pay too. It’s not an easy road but the rewards can be huge, and your fellow UNISON members have shown that when we organise together, we can win!

This campaign is all about speaking up about the realities of your job and working together to make sure you’re getting paid appropriately for what you do – so it’s vital that everybody gets involved.

  • If you’re a healthcare support worker being paid at band 2 but taking on regular clinical duties, speak to your local UNISON rep. You have the right to have your role reviewed and they can help to kickstart the process.
  • Participate in any rebanding campaign activity that might be taking place in your branch – this could include taking part in the survey, filling out the daily diary and signing the open letter.
  • Ask your healthcare support colleagues to join UNISON. We’re stronger together.
  • Get the support of other colleagues including clinicians – the NHS is one team!

Not in UNISON?

Join today and be part of the country’s biggest health union.


Activist hub

All the materials you should need to kick off a campaign in your workplace:

Materials and guidance for activists