Supporting our Disabled Members During Sickness Absence Meetings.

Conference is only too aware that having trained reps to support and guide our members during sickness meetings is essential in obtaining a good outcome. Conference will further acknowledge that supporting our disabled members requires a further detailed knowledge of the Equality act 2010. Some managers in the water industry may be competent with day-to-day […]

Time to Shine a light on Dark Practices.

Conference notes that due to ever increasing expectations on our members more and more work is done out of normal working hours and in some cases routine inspections on wastewater treatment works is becoming the norm in hours of darkness. Of particular concern to our members are those sites with inadequate lighting, security or access […]

Managing Difficult Customers/members of the Public.

This energy conference notes that, In the past year we have experienced a cost of living crisis which has placed many energy customers in increasingly difficult circumstances. Fuel poverty is on the rise and many households are having to choose between eating or heating. It is making people more stressed and anxious and at times […]