Managing Difficult Customers/members of the Public.

This energy conference notes that, In the past year we have experienced a cost of living crisis which has placed many energy customers in increasingly difficult circumstances. Fuel poverty is on the rise and many households are having to choose between eating or heating. It is making people more stressed and anxious and at times […]

Pay in Further Education

Despite colleges educating 1.7 million students each year, further education is all too often overlooked by the government. Research from the Institute for Fiscal Studies has clearly shown that colleges lost out more than other education sectors during the austerity decade from 2010. Despite claims funding has increased, college spending per student in 2024 will […]

Securing the Legacy and Making 2023 the Year of Black Workers

Conference notes that UNISON has declared 2023 the Year of Black Workers (YofBW2023). This conference notes that whilst 2023 is the Year of Black Workers, and its focus of ‘Establishing legacy to generate change’, this year in and of itself is not the change we seek, it is merely the opportunity to generate change. Black […]

Early Years Funding and Private Day Nurseries

Conference notes that in December the Department for Education (DfE) announced that funding to local authorities in England for supported early years places would increase by an average of 3.4% for three and four year olds and by 4% for two year olds. However, some local authorities will only receive less than a 1% increase […]

Pay Campaigning and Beating Industrial Action Thresholds

This conference notes that: 1) This Tory government is once again seeking to make public sector workers pay for the latest economic crisis by restricting public sector pay even further when the cost of living continues to rise; 2) Prior to the latest cost of living crisis, pay across local government had fallen in real […]