Supporting our Disabled Members During Sickness Absence Meetings.

Conference is only too aware that having trained reps to support and guide our members during sickness meetings is essential in obtaining a good outcome. Conference will further acknowledge that supporting our disabled members requires a further detailed knowledge of the Equality act 2010. Some managers in the water industry may be competent with day-to-day […]

Managing Difficult Customers/members of the Public.

This energy conference notes that, In the past year we have experienced a cost of living crisis which has placed many energy customers in increasingly difficult circumstances. Fuel poverty is on the rise and many households are having to choose between eating or heating. It is making people more stressed and anxious and at times […]