Fuel Poverty and the need for a social tariff

Over the last couple of years, we have seen how the continued impacts of the energy crisis have affected ourselves, our members, and the customers we serve. Low wages, below inflation pay rises, substandard housing, to name a few, have seen us all struggling to make ends meet. We all know fuel poverty is on […]

Managing Difficult Customers/members of the Public.

This energy conference notes that, In the past year we have experienced a cost of living crisis which has placed many energy customers in increasingly difficult circumstances. Fuel poverty is on the rise and many households are having to choose between eating or heating. It is making people more stressed and anxious and at times […]