Policies on dealing with abusive customers in call centres

Conference notes that many energy members work in call centres and operational centres where they take calls from operational colleagues and customers. While most callers are reasonable, there is always a proportion that are unreasonable and some who are extremely abusive. In workplaces with generally high levels of stress, this can be intolerable. People who […]

Training Mental Health First-Aiders in Energy Workplaces

Conference notes that since 1981, workplaces have been required to provide adequate and appropriate first aid equipment, facilities and people, to ensure that employees can be given immediate help if they are injured or taken ill at work. Yet in 2019, there is still no statutory requirement for employers to provide mental health first aid […]

Local government apprenticeships – same work, sub-par pay

Conference notes that apprenticeships are increasingly the way that young people in the UK enter local government as a profession, providing a structured way to recruit those fresh into the workforce by combining part-time education with the work they’ll be doing once the apprenticeship is completed. Conference further notes however that, while some local authorities […]

Women, wellness and work

Conference notes with concern that despite previous motions and campaigns highlighting gender specific health issues faced by women in the workplace there is still very little recognition nor help and advice in the workplace for employees or employers. Whilst these health issues may not in themselves impact on productivity, lack of support and unsympathetic workplace […]

Safeguarding LGPS Investments

This local government conference notes that LGPS pension funds are invested to secure the best returns and to safeguard the pensions of public sector employees and pension fund members. We further note that these funds are in the majority invested in funds which add little value to local areas and local economies. This conference therefore […]

Knife crime and cuts to youth services

Conference notes the alarming spike in knife crime in 2018. Knife crime in London has risen by 16 percent in the past two years and over 50 people were killed by stabbings and shootings in the first 3 months of the year. Conference notes that the furore over the ‘knife crime epidemic’ served to demonise […]

Continuing to promote the Ethical Care Charter

Conference notes the charter sets minimum standards to protect the dignity and quality of life for care clients and the workers who care for them. Conference notes that over 40 councils across the UK have signed the charter. Conference believes the charter is a positive development for UNISON members, and is a useful tool for […]

Further education colleges should be the only provider of apprenticeships

Conference notes that the government drive to increase the quality and quantity of apprenticeships in the UK is failing. In 2017 the Apprenticeship Levy was introduced – a charge of 0.5% of the salary bill of large employers which must then be claimed back to fund apprenticeship provision – simply isn’t being used by enough […]

A state of crisis in local government

UNISON Wales has been highlighting the damage being done to our communities through our Fair Funding campaign and Wales audit of austerity work which has highlighted that councils have lost over 28,000 jobs since 2010. The budget given to local authorities is an investment in local services, in prevention and early intervention work which ensures […]

Utility and Energy Industry Privatisation

Many members within the above industries no longer have the luxury of a Defined Benefits (DB) pension and are relying on a much inferior Direct Contributions Pension scheme for their retirement. A lot of these workers have used the Share Save and Share Incentive Plan (SIP) share schemes within these companies to subsidise the shortfall […]

Housing out of reach for public service workers!

This local government service group conference recognises that high housing costs and affordability are among the biggest issues facing the workforce in the south east and nationally, affecting where members can live, what they can access and what they can afford. According to the National Housing Federation, there was a shortfall of over 85,000 homes […]

Zero hour contracts

Conference deplores the use of zero hour contracts in local authorities, schools and in private contractors. Zero hour contracts represent an incredibly insecure form of employment, and are a major cause of in-work poverty. Employers can cancel shifts at short notice, or not award shifts in the first place. Many zero hour workers don’t know […]

The Youth Work Profession

Conference notes that youth services play a crucial role across the UK, and the work youth workers and youth support workers do provides huge value to the lives of the people they engage with. Youth services help young people into employment, training or education; they help with potential mental health issues; and they help prevent […]

Working Together In Local Government

Conference notes UNISON’s Working Together guidelines and recognises the benefits of abiding by these guidelines. Ensuring all activists and members are aware of these guidelines gives everyone confidence to contribute and engage to their full potential which ultimately makes our union stronger. The Working Together guidelines remind all members of the importance of respect, accessibility […]

Term Time Working

This conference believes that in many schools and local authorities, staff on term time only contracts are being treated less favourably than their full time colleagues in respect of their pay and other conditions of service. UNISON has seen many examples of term time staff not receiving their pro-rata entitlements to benefits such as pay, […]