UNISON Centre – Casework Manager

Applications for this job are now closed

UNISON Welfare (There for You) is looking for an experienced, skilled, and driven person to join the team as a Casework Manager
UNISON Centre, London NW1
Starting salary
£51,098 per annum plus £6,335 London Weighting Allowance
Closing date
6 March 2024
Contract type
Full time, permanent

About this job

You will lead a small team of caseworkers delivering a consistently high-quality service to members of UNISON.

To contribute to the overall management and development of Unison Welfare, by co-ordinating and delivering an effective, consistent and efficient grant making and grant management operation to ensure service standards, criteria and budgetary requirements are met in line with our external regulatory requirements and our internal policies and procedures.

Key areas
•Play a lead role in the development and implementation of grant making strategy and policy.
•Responsible for the operational management of the grant making process ensuring that it is efficient and effective, and that the charity maximises the help it gives to UNISON members.
•Manage and support a team of caseworkers and assistant caseworkers.
•Maintain excellent relationships with Trustees, Unison members and other contacts through effective communication and delivery of service standards.
•Deputise for the Head of Welfare in their absence

As well as operational responsibility, the successful candidate will be expected to manage their own diverse and complex caseload assessing applications for financial assistance and provide generalist advice and information across areas including income maximization, benefits, housing, debt, and health.

Self-motivated and with a can-do approach, you will have excellent communication skills, be able to work under your own initiative, and cope well under pressure.

If you enjoy helping people and would like to work as part of a team dedicated to providing an excellent service, this could be the role for you. You will be joining a highly experienced, motivated and supportive team.

How to apply

To apply for this opportunity please download and complete the General application form (under “Documents”). See job description and person specification (under “Documents”)

Please note that only the General application form will be accepted.

Please send a copy of the completed application form along with Recruitment and Disability monitoring form to H.Recruitment@unison.co.uk quoting the job reference RMG/7

The closing date for completed application forms is Wednesday 06 March 2024 at 5pm

Interviews and selection test will be held on Wednesday 20 March 2024


UNISON is the UK’s leading public services trade union, with over 1.3 million members working in the public sector, private, voluntary and community sectors and in the energy services. We employ approximately 1,200 staff, with around 370 at our national centre in Euston in central London and the remainder in our 12 regions across the UK, including Northern Ireland.

UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.

Disability Confident Committed
Mindful employer