RMS (Membership) Section: RMS Second Line Support x 2

Applications for this job are now closed

UNISON has a membership of over 1.3 Million members and its membership system is accessed by 12 Regional Offices, National Office, UNISON Direct and over 800 Branches. The RMS Operations Unit oversees all development, training and support for this system and ensures this key organising tool meets the union’s key objectives.
UNISON Centre, London NW1
Starting salary
£41,199 per annum including London Weighting Allowance
Closing date
30 July 2018
35 hours per week
Contract type
Full time, permanent

About this job

We are looking to appoint two roles to assist with the work associated with the Trade Union Bill, Membership audit and UNISON’s transformation to improve its core membership application.

The role:

Working as part of a small team, your responsibilities will be to support users of our membership system at National and Regional Offices, plus UNISON Branches. This will involve liaison with User Support, Technical Services and MTL (Membership system supplier). As well as providing system support, the role also involves providing specific information by using specialist reporting tools, documenting business processes, user acceptance testing, support of pilot implementations and training users in the membership application.

The person:

This role is a key position within the RMS Operations department.

As well as having knowledge and experience of supporting a large membership system, this role requires excellent communication skills, a good telephone manner and a commitment to provide a prompt and courteous service. Although the post is based at UNISON Centre, this position does require some travel to other UNISON Offices.

How to apply

To apply for this opportunity, please download and complete the general application form and monitoring forms (under “Resources”) and see job description and person specification (under “Documents”).

Please note that only the General Application form will be accepted.

Please send 3 copies of the completed application form along with a copy of the recruitment and disability monitoring forms to Claire Deritis, RMS, UNISON Centre, 130 Euston Road, London NW1 2AY quoting ref: ORD/139/140.

Closing date for completed application forms is 5pm on Monday 30 July 2018.

It is proposed to hold interviews on 14 August 2018.


UNISON is the UK’s leading public services trade union, with over 1.3 million members working in the public sector, private, voluntary and community sectors and in the energy services. We employ approximately 1,200 staff, with around 370 at our national centre in Euston in central London and the remainder in our 12 regions across the UK, including Northern Ireland.

UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.