She said an average of 60% of staff leave call centres every two years - and the solution is to stop treating workers like battery hen, "A toilet break is a human right," she […]
Article on the UNISON National
site.
Search Results for “Pay and conditions”
Shadow energy minister Caroline Flint spoke to conference and joined in extensive discussions about key issues. She delivered a fluent no nonsense take on the […]
Article on the UNISON National
site.
A guide to help reps and branches negotiate safe and health working conditions in call centres
Media on the UNISON National
site.
“While most callers are reasonable, there is always a proportion who are unreasonable and some who are extremely abusive. In workplaces with already generally high levels of distress, this […]
Article on the UNISON National
site.
The marchers are joining tens of thousands more on the TUC's "March for a Future that Works" to send the government a strong message that […]
Article on the UNISON National
site.
A reaction to another scandal of an MP taking cash and favours from an undercover journalist posing as a lobbyist, the Bill has […]
Article on the UNISON National
site.
With 3% of the UK workforce now employed in call/contact centres across both private and public sectors, the document was based on research we commissioned from Portsmouth University. The […]
Article on the UNISON National
site.
As utility companies and councils strive to make cuts, many call centre operations allocate desks on a first come first […]
Article on the UNISON National
site.