Call Centres

This Conference congratulates UNISON’s hard work to create the Call Centre Charter, launched in 2012, which calls on all employers who have UNISON members working in a call centre or in call handling operations to commit to improving the standards which those staff operate under. However only one energy company has signed up to it […]

KICKING OUT THE TORIES IN 2015 MAKING LGBT VOTES C

Conference notes that on 7 May 2015 a new government will be elected in Westminster. Whatever its political make-up, there will be repercussions for lesbian, gay, bisexual and transgender (LGBT) people. As evidenced by the LGBT group’s research on the impact of austerity, four years of Conservative-led government have seen LGBT workers’ pay fall in […]