Policies on dealing with abusive customers in call centres

Conference notes that many energy members work in call centres and operational centres where they take calls from operational colleagues and customers. While most callers are reasonable, there is always a proportion that are unreasonable and some who are extremely abusive. In workplaces with generally high levels of stress, this can be intolerable. People who […]

Training Mental Health First-Aiders in Energy Workplaces

Conference notes that since 1981, workplaces have been required to provide adequate and appropriate first aid equipment, facilities and people, to ensure that employees can be given immediate help if they are injured or taken ill at work. Yet in 2019, there is still no statutory requirement for employers to provide mental health first aid […]

Utility and Energy Industry Privatisation

Many members within the above industries no longer have the luxury of a Defined Benefits (DB) pension and are relying on a much inferior Direct Contributions Pension scheme for their retirement. A lot of these workers have used the Share Save and Share Incentive Plan (SIP) share schemes within these companies to subsidise the shortfall […]

Flexible working

Conference notes that the right to request flexible working was extended to all employees in 2014. However, the experience of reps and members within the energy sector is that many employers are only prepared to agree to flexible working patterns for certain groups of staff, and then only on limited terms. Further, new shift working […]

Fair pay in universities

Conference believes that there is an inherent unfairness in the way in which our universities are being run, and the way in which the most senior staff are being rewarded whilst UNISON members and staff working in support services are paying the price. Recent research in the Guardian revealed that among 17 university heads who […]

Member-led Democracy

UNISON takes pride in being a member-led, democratic union. It is in this spirit that conference notes with concern the decision taken by our Higher Education Service Group Executive (HESGE) to overturn the democratic decision taken by our members in the 2016 ballot over pay. This decision also overturned the mandate set at this conference […]

Higher Education workers deserve fair pay

Conference notes that members in Higher Education have lost the equivalent of between £1,585 and £8,248 over the last six years, while at the same time having to deliver a professional service despite severe cuts, redundancies, reorganisations and increased workloads. Members continue to carry out their duties even though their pay has failed to keep […]

Mental Ill- Health, Mental Health Related Illnesses and Awareness Monitoring.

The problems of mental ill-health and mental health related illnesses are some of the biggest difficulties facing our members at work today. When jobs are under threat, pay packets are being frozen and workloads are increasing, the mental health of employees is always likely to be affected. Over the last two decades, we have all […]

CAMPAIGNING AGAINST LOW & LOWER PAY.

UNISON remains committed to gender equality within all our pay structures and we commend the highly successful on-going campaign financed and delivered by our organisation to achieve this end. At the same time low pay and lower pay appears to have been largely ignored by UNISON as a priority of our members and most development […]

Negotiating workplace domestic abuse policies

Conference notes that the majority of victims of the most severe forms of domestic abuse – and therefore those who are most affected – are women. In the energy service group women account for around 75% of the membership, and this is therefore an issue which has a significant impact on our members in the […]

Closer Working with Students’ Unions

Conference notes the vital importance of expanding the spirit and ethos of trade unionism amongst students. To this end, as a highly politically sensitive area of the union, we need to foster closer relations with students unions through the UK. Students, as a group of ‘consumers’, need to realise that with increased tuition fees, they […]

Assessing the value of the Race Equality Charter Mark for Black staff and students in Public Services/Higher Education

Conference, the Equality Challenge Unit (ECU) piloted a Race Equality Charter Mark with the aim to inspire a strategic approach to making cultural and systemic changes that will make a real difference to Black staff and students. The Charter covered: a)Professional and support staff b)Academic staff c)Student attainment, diversity of the curriculum and progression of […]

Higher Education deserves Fair Pay

Conference notes that Higher Education pay and conditions continue to erode following the year on year meagre pay offer from UCEA (Universities and Colleges Employers Association). We know that Universities budget for a figure higher than what is eventually offered by the UCEA negotiators. UK Universities have been described by the Tory Chancellor as the […]

New ways of working and reasonable adjustments

Conference notes that government cuts mean employers are looking for new ways of working to save money without cutting jobs. Often referred to as Lean or Agile Working, these methods were developed by Toyota and are predominantly used in manufacturing industries. If implemented correctly they can bring financial savings and improve working conditions. While we […]

LGBT (Lesbian, Gay, Bisexual, and Transgender) staff working overseas

Conference recognises over the last 10 years there has been a massive growth in UK University’s opening overseas facilities, UK Universities are also increasingly involved in offshore campus partnerships. Conference believes that working overseas can be beneficial, both professionally and personally, for the members involved and can provide a new and challenging context for teaching, […]