Where’s your bus gone?

Conference condemns the ever increasing amount of disappearing bus services from Britain’s roads and the consequent impact on UNISON members employed in the public transport industry. This is due to the Government’s cuts agenda. Services are disappearing and fares are increasing, leaving the most vulnerable and those on low incomes more isolated and disadvantaged. There […]

UNISON calling

Conference notes that in 2012, UNISON launched the call centre charter, which calls on all employers who have UNISON members working in a call centre or in call handling operations to commit to improving the standards which those staff operate under. Conference notes that the charter was primarily aimed at branches in the energy service […]

Motion 8. Service v Targets.

For call centre staff in our water companies it is becoming increasingly difficult to deliver a quality service to the public due to internal pressures to ‘get rid of’ callers as quickly as possible. If a caller rings up to say they have cellar flooding or sewage coming into their property they are in a […]

Motion 4. Overseas suppliers

The larger water companies import much of their sewage and water pipes from Asia especially large diameter pipes used in capital schemes, in the case of Yorkshire Water from Kolkata in India via a UK subsidiary. This contract has been running for ten years. Our company has someone who monitors the contract and makes visits […]

Motion 1. Safety of Dig Teams

With ever more private companies laying electric cables and gas pipes on new build sites and companies being bought out or going bankrupt, the health and safety of dig teams on water contacts are being jeopardised because there is no central database. Buried services may belong to utilities, commercial sites, industrial sites or the military. […]