Policies on dealing with abusive customers in call centres

Conference notes that many energy members work in call centres and operational centres where they take calls from operational colleagues and customers. While most callers are reasonable, there is always a proportion that are unreasonable and some who are extremely abusive. In workplaces with generally high levels of stress, this can be intolerable. People who […]

Feeling Good in the WET Service Group

Conference welcomes the fact that more conversations are being held around the issues of mental health, however, for many it is still a taboo subject and for others a painful subject. This however does not stop the effect it has on people, regardless of gender, race, sexual orientation, beliefs. Mental health does not discriminate and […]

The continuing drift from RPI to CPI and the impact on pay.

This conference notes the continuing desire by employers in the water sector to move away from RPI and embrace CPI when negotiating pay. Excuses abound, from the employers, to explain the reasoning to change to CPI. One of the main excuses being given, is the regulator Ofwat’s changes to the method used to increase consumer […]

LGBT Mental Health Workplace Initiatives

Conference notes that there have been some staff wellbeing initiatives by employers in the Water, Environment and Transport service group related to mental health support, these are not consistent and there is still further to go for employee wellbeing. Conference recognises that at least one in four of us will experience mental health problems at […]

UNISON Activists and Mental Health

Conference is concerned to note that increasingly both branch activists and lay officials are finding themselves suffering extreme stress and anxiety when dealing with the levels of case load that they are presented with. In some cases representatives in WET have been placed under extreme personal pressure by employers. Conference notes that these pressures on […]

Training Mental Health First-Aiders in Energy Workplaces

Conference notes that since 1981, workplaces have been required to provide adequate and appropriate first aid equipment, facilities and people, to ensure that employees can be given immediate help if they are injured or taken ill at work. Yet in 2019, there is still no statutory requirement for employers to provide mental health first aid […]

Fair representation of Black people in the recruitment process

In 2009, the Department for Work and Pensions embarked on an experiment to understand the scarcity of non-white faces in top managerial posts in UK organisations. 2,000 fake job applications were created in response to 1,000 real vacancies across multiple sectors, professions and pay grades. Similar CVs – one with a “traditional Anglo-Saxon” name and […]

Utility and Energy Industry Privatisation

Many members within the above industries no longer have the luxury of a Defined Benefits (DB) pension and are relying on a much inferior Direct Contributions Pension scheme for their retirement. A lot of these workers have used the Share Save and Share Incentive Plan (SIP) share schemes within these companies to subsidise the shortfall […]

Mental Health support for our members

One in four people in the UK will have a mental health problem at some point. While mental health problems are common, most are mild, tend to be short-term and are normally successfully treated. Mental health is about how we think, feel and behave. Anxiety and depression are the most common mental health problems. They […]

Building and Strengthening Black Community links

Conference notes the national Black members’ committee ‘Creating, Building, and Strengthening Black Community link motion was debated with much support from other delegates at the 2018 Community conference and was carried along with the amendment submitted by the Community Service Group Executive. However the National Black Member’s Committee is concerned that limited work has commenced […]

Alexa, Did you take our Jobs? The Rising Threat of Automation and Computerisation in the Housing Sector

Conference notes the rising number of business reports and academic research regarding automation and computerisation across the whole economy over the last five years. From Frey & Osbourne’s alarmist 2013 “The Future of Employment”, claiming 47% of jobs in the USA were at risk of automation to Ford’s seminal “the Rise of The Robots” in […]

The Effects on staff going through the Menopause

In the Community & Voluntary Sector which includes care provision, charities, not for profit organisations and housing associations, women make up nearly half of the workforce and with the increasing numbers of older workers many well be either be currently experiencing the menopause or will have worked through it. Around eight in ten women report […]

Standing Up for Fair Pay for CVS Workers in Commissioned Services

Community conference welcomes the recent nationally negotiated pay deals for Local Government and the NHS giving many public service workers deserved pay rises. However, many members in the Community and Voluntary Sector (CVS) work for employers who are held in long-term contracts with the public sector, with no annual or inflationary uplifts built into those […]