Policies on dealing with abusive customers in call centres

Conference notes that many energy members work in call centres and operational centres where they take calls from operational colleagues and customers. While most callers are reasonable, there is always a proportion that are unreasonable and some who are extremely abusive. In workplaces with generally high levels of stress, this can be intolerable. People who […]

Training Mental Health First-Aiders in Energy Workplaces

Conference notes that since 1981, workplaces have been required to provide adequate and appropriate first aid equipment, facilities and people, to ensure that employees can be given immediate help if they are injured or taken ill at work. Yet in 2019, there is still no statutory requirement for employers to provide mental health first aid […]

Utility and Energy Industry Privatisation

Many members within the above industries no longer have the luxury of a Defined Benefits (DB) pension and are relying on a much inferior Direct Contributions Pension scheme for their retirement. A lot of these workers have used the Share Save and Share Incentive Plan (SIP) share schemes within these companies to subsidise the shortfall […]

Flexible working

Conference notes that the right to request flexible working was extended to all employees in 2014. However, the experience of reps and members within the energy sector is that many employers are only prepared to agree to flexible working patterns for certain groups of staff, and then only on limited terms. Further, new shift working […]

Mental Ill- Health, Mental Health Related Illnesses and Awareness Monitoring.

The problems of mental ill-health and mental health related illnesses are some of the biggest difficulties facing our members at work today. When jobs are under threat, pay packets are being frozen and workloads are increasing, the mental health of employees is always likely to be affected. Over the last two decades, we have all […]

CAMPAIGNING AGAINST LOW & LOWER PAY.

UNISON remains committed to gender equality within all our pay structures and we commend the highly successful on-going campaign financed and delivered by our organisation to achieve this end. At the same time low pay and lower pay appears to have been largely ignored by UNISON as a priority of our members and most development […]

Negotiating workplace domestic abuse policies

Conference notes that the majority of victims of the most severe forms of domestic abuse – and therefore those who are most affected – are women. In the energy service group women account for around 75% of the membership, and this is therefore an issue which has a significant impact on our members in the […]

Tackling Stress in Energy Workplaces

Conference welcomes the work done over many years by UNISON negotiators and reps in energy to highlight and tackle workplace stress. Conference is concerned that the current climate, with persistent threat to jobs, is placing particular stresses on energy members. There is micro-management, ever more pressure to meet targets, with fewer staff expected to get […]

Celebrating Equality in Energy Workplaces

Conference notes that workplace equality issues are often portrayed as difficult to handle, a minority interest and all about discrimination and prejudice. Conference believes that equality is not a problem but rather is something to celebrate in our energy workplaces. By celebrating equality and celebrating diversity we can help end the invisibility, isolation and marginalisation […]

Storms of Protest

As 2013 drew to an end, many homes and businesses in the United Kingdom were affected by severe weather disruptions on unprecedented scales. Many domestic residences were without power at the most inconvenient time of the year with Christmas fast approaching and further severe weather warnings imminent. Most distribution network organisations were able to plan […]

Recognizing Problems With Regard To Hot-Desking.

As Energy Companies strive to maximise their profits, we note with concern the use of ‘’hot-desking’’ as an Employer tool to avoid investment in work space. This is particularly true of call centre operations where staff is accommodated on a first come first served basis. However the use of hot desking is now more widespread […]

Disability Discrimination in Sickness Absence, Capability and Disciplinary Procedures

This Conference believes that energy companies continue to discriminate against disabled workers despite their obligations under the Disability Discrimination Act. Harsh sickness absence policies that fail to take account of disability related leave (as advised in the Code of Practice for Employment and Occupation), capability procedures that fail to recognise that performance can be affected […]

Barriers to Progression and Promotion for Black Employees

Conference is deeply concerned that Black workers experience severe disadvantage in job promotion and career progression prospects. In line with UNISON’s objective of negotiating and bargaining on behalf of members and promoting equality, Conference calls upon the National Energy Service Group Executive to work with the National Black Members’ Committee and the NEC to: 1Produce […]

Centrica Pensions

This Conference notes with concern the policy of companies within the energy industry to close final salary pension schemes. This has moved forward with the announcement by Centrica pensions to fundamentally change their entire pension portfolio, where the protected final salary scheme is to be transferred resulting in increased contributions and reduced benefits for our […]

Health and Safety Reps Seminar

The Service Groups covered by the Business and Environment Unit held a successful Seminar of Health & Safety Reps at National level in the early part of this decade. Many Health and Safety related legislative changes that affect members in the Energy Service Group have occurred since this time and this Energy Conference calls on […]