Policies on dealing with abusive customers in call centres

Conference notes that many energy members work in call centres and operational centres where they take calls from operational colleagues and customers. While most callers are reasonable, there is always a proportion that are unreasonable and some who are extremely abusive. In workplaces with generally high levels of stress, this can be intolerable. People who […]

Training Mental Health First-Aiders in Energy Workplaces

Conference notes that since 1981, workplaces have been required to provide adequate and appropriate first aid equipment, facilities and people, to ensure that employees can be given immediate help if they are injured or taken ill at work. Yet in 2019, there is still no statutory requirement for employers to provide mental health first aid […]

Utility and Energy Industry Privatisation

Many members within the above industries no longer have the luxury of a Defined Benefits (DB) pension and are relying on a much inferior Direct Contributions Pension scheme for their retirement. A lot of these workers have used the Share Save and Share Incentive Plan (SIP) share schemes within these companies to subsidise the shortfall […]

Flexible working

Conference notes that the right to request flexible working was extended to all employees in 2014. However, the experience of reps and members within the energy sector is that many employers are only prepared to agree to flexible working patterns for certain groups of staff, and then only on limited terms. Further, new shift working […]

Campaigning for quality clinical placements

The abolition of the NHS bursary in England took effect on 1 August 2017. The 2017 Health Conference called on the Health Service Executive Group to “monitor the quality of placements if there are additional training places” among other things. Conference notes that the finalisation of the funding arrangements for clinical placements in England happened […]

Agile or Fragile? Impact of Hot-desking on NHS Staff

Conference notes that NHS Employers are moving more towards agile working. The argument for implementing agile working is to increase productivity and to save money in the face of massive Cost Improvement Programmes forced on to NHS organisations. Conference understands that where agile working is implemented and driven as a measure to cut costs it […]

No role for private consultants in Job Evaluation

Bucks Health Care & Community has recognised that there is an inequality in pay banding across the NHS. Many NHS workers are doing similar roles in trusts for different pay; these differences can even be in neighbouring NHS Trusts. The inequality in pay banding becomes more apparent when the job role does not fit the […]

TACKLING THE UNDERFUNDING CRISIS IN HEALTH AND SOCIAL CARE.

UNISON Health Conference notes: 1)The alarming news that the government is encouraging councils to increase council tax in an attempt to fund massive funding gap in health and social care provision. 2)The King’s Fund has reported that the share of GDP spent on health has dropped from 8.8% in 2009, to 7.3% in 2014/15, and […]

Supporting members through service transformation

Conference notes that across the UK there are a number of current initiatives seeking to bring about service transformation. These include, but are not limited to, Sustainability and Transformation Plans (STPs) in England, the ten year vision for health and social care based on the Bengoa report in Northern Ireland, and further moves towards more […]

Thames Valley Cost of Living campaign

This Conference notes that NHS pay has not kept up with the cost of living. With a fall in pay of approximately 10-12% many regions are having major staffing and recruitment problems. Especially in London and the South East where the cost of living tends to be much higher. For example, Oxfordshire is the most […]

Effect of NHS Trust Organisational Change and the Impact for Agenda for Change

In today’s climate, within the NHS, changes are constantly happening to turn it into a profit making business, and mergers, staff reductions, and other distressing actions have all occurred. Consultations with staff appear to take place on an ad-hoc basis and lack full and meaningful discussions and negotiation. Staff experience new challenges on an almost […]

Mental Ill- Health, Mental Health Related Illnesses and Awareness Monitoring.

The problems of mental ill-health and mental health related illnesses are some of the biggest difficulties facing our members at work today. When jobs are under threat, pay packets are being frozen and workloads are increasing, the mental health of employees is always likely to be affected. Over the last two decades, we have all […]

CAMPAIGNING AGAINST LOW & LOWER PAY.

UNISON remains committed to gender equality within all our pay structures and we commend the highly successful on-going campaign financed and delivered by our organisation to achieve this end. At the same time low pay and lower pay appears to have been largely ignored by UNISON as a priority of our members and most development […]

Negotiating workplace domestic abuse policies

Conference notes that the majority of victims of the most severe forms of domestic abuse – and therefore those who are most affected – are women. In the energy service group women account for around 75% of the membership, and this is therefore an issue which has a significant impact on our members in the […]

Raising Standards of Cleanliness in NHS

This conference recognises the critical importance of maintaining and improving standards of cleanliness throughout the NHS with particular emphasis in clinical areas. A quality environment for health care should not be a luxury but an essential element of every patients treatment. UNISON members working in Hospital Cleaning Services have continually shown 100% commitment and professionalism […]