Policies on dealing with abusive customers in call centres

Conference notes that many energy members work in call centres and operational centres where they take calls from operational colleagues and customers. While most callers are reasonable, there is always a proportion that are unreasonable and some who are extremely abusive. In workplaces with generally high levels of stress, this can be intolerable. People who […]

Training Mental Health First-Aiders in Energy Workplaces

Conference notes that since 1981, workplaces have been required to provide adequate and appropriate first aid equipment, facilities and people, to ensure that employees can be given immediate help if they are injured or taken ill at work. Yet in 2019, there is still no statutory requirement for employers to provide mental health first aid […]

Utility and Energy Industry Privatisation

Many members within the above industries no longer have the luxury of a Defined Benefits (DB) pension and are relying on a much inferior Direct Contributions Pension scheme for their retirement. A lot of these workers have used the Share Save and Share Incentive Plan (SIP) share schemes within these companies to subsidise the shortfall […]

Recruiting and increasing the activism of Young and Retired members

With an average members age being 56 UNISON is a middle-aged union. Conference recognises that two key areas of under representation within UNISON’s membership categories are retired and young Members. This is also evident within the Lesbian, Gay, Bisexual and Transgender (LGBT) Self Organised Group (SOG). The 2017 Retired Members Conference reported that; “UNISON has […]

How to be a good ally to Bi People at Work

Conference applauds the work that was done by UNISON in developing the ‘How to be a good trans ally’ document, produced last year. The feedback on this document has been extremely positive and has showcased UNISON’s commitment to diversity and inclusion, supporting all of its members. Conference is aware that for many within the trans […]

Racism within the Bi community

We in the bi caucus have become aware of racism within our own bi community spaces. Stonewall have released research which shows the scale of racism that exists within the lesbian, gay, bisexual and transgender (LGBT) community in Britain. Just over half of all Black, Asian and minority ethnic LGBT people (51%) report experiencing discrimination […]

County Lines – impact on children, young people and families

County lines, or ‘going country’, is a national issue involving the use of mobile phone ‘lines’ by groups to extend their drug dealing business into new locations outside of their home areas. This generally involves a group from an urban area expanding their operations by crossing one or more police force boundaries to more rural […]

Pride in London

At the Pride Parade held in London, on Saturday 7th July 2018, a transphobic protest took place at the front of the march and stole the limelight from Sadiq Khan, the Mayor of London, and NHS workers. The ‘hi-jack’ of the front of parade was carried out by ten lesbians who held a banner that […]

National Self-Organised Group Conferences – Representatives of Relevant Retired Members

Conference notes that, since Rule D7.8 was amended in 2014, the National Retired Members’ Organisation has sent two representatives of relevant retired members to each National Self-Organised Group (SOG) conference. It further notes that the Retired Members’ National Committee (RMNC) chooses these representatives, but Conference continues to think it would be better if, in future, […]

Happy 50th Birthday Stonewall

Conference next year will mark the 50th anniversary of the Stonewall Riots. These events had a profound effect on the advancement of Lesbian, Gay, Bisexual and Transgender (LGBT) rights. They were the catalyst for many movements and groups and also had an influence that led to led to Pride events that commenced a few years […]

Flexible working

Conference notes that the right to request flexible working was extended to all employees in 2014. However, the experience of reps and members within the energy sector is that many employers are only prepared to agree to flexible working patterns for certain groups of staff, and then only on limited terms. Further, new shift working […]

Fair pay in universities

Conference believes that there is an inherent unfairness in the way in which our universities are being run, and the way in which the most senior staff are being rewarded whilst UNISON members and staff working in support services are paying the price. Recent research in the Guardian revealed that among 17 university heads who […]

Member-led Democracy

UNISON takes pride in being a member-led, democratic union. It is in this spirit that conference notes with concern the decision taken by our Higher Education Service Group Executive (HESGE) to overturn the democratic decision taken by our members in the 2016 ballot over pay. This decision also overturned the mandate set at this conference […]

Higher Education workers deserve fair pay

Conference notes that members in Higher Education have lost the equivalent of between £1,585 and £8,248 over the last six years, while at the same time having to deliver a professional service despite severe cuts, redundancies, reorganisations and increased workloads. Members continue to carry out their duties even though their pay has failed to keep […]

Trans Prisoners

That this Conference will be aware of the tragic deaths in custody last year of trans women being held in male prisons. “Vikki Thompson who was aged 21 at the time of her death was being held at Armley jail, a category B men’s prison, and had told friends she would kill herself, if she […]