Policies on dealing with abusive customers in call centres

Conference notes that many energy members work in call centres and operational centres where they take calls from operational colleagues and customers. While most callers are reasonable, there is always a proportion that are unreasonable and some who are extremely abusive. In workplaces with generally high levels of stress, this can be intolerable. People who […]

Training Mental Health First-Aiders in Energy Workplaces

Conference notes that since 1981, workplaces have been required to provide adequate and appropriate first aid equipment, facilities and people, to ensure that employees can be given immediate help if they are injured or taken ill at work. Yet in 2019, there is still no statutory requirement for employers to provide mental health first aid […]

Utility and Energy Industry Privatisation

Many members within the above industries no longer have the luxury of a Defined Benefits (DB) pension and are relying on a much inferior Direct Contributions Pension scheme for their retirement. A lot of these workers have used the Share Save and Share Incentive Plan (SIP) share schemes within these companies to subsidise the shortfall […]

Recruiting and increasing the activism of Young and Retired members

With an average members age being 56 UNISON is a middle-aged union. Conference recognises that two key areas of under representation within UNISON’s membership categories are retired and young Members. This is also evident within the Lesbian, Gay, Bisexual and Transgender (LGBT) Self Organised Group (SOG). The 2017 Retired Members Conference reported that; “UNISON has […]

How to be a good ally to Bi People at Work

Conference applauds the work that was done by UNISON in developing the ‘How to be a good trans ally’ document, produced last year. The feedback on this document has been extremely positive and has showcased UNISON’s commitment to diversity and inclusion, supporting all of its members. Conference is aware that for many within the trans […]

Racism within the Bi community

We in the bi caucus have become aware of racism within our own bi community spaces. Stonewall have released research which shows the scale of racism that exists within the lesbian, gay, bisexual and transgender (LGBT) community in Britain. Just over half of all Black, Asian and minority ethnic LGBT people (51%) report experiencing discrimination […]

County Lines – impact on children, young people and families

County lines, or ‘going country’, is a national issue involving the use of mobile phone ‘lines’ by groups to extend their drug dealing business into new locations outside of their home areas. This generally involves a group from an urban area expanding their operations by crossing one or more police force boundaries to more rural […]

Pride in London

At the Pride Parade held in London, on Saturday 7th July 2018, a transphobic protest took place at the front of the march and stole the limelight from Sadiq Khan, the Mayor of London, and NHS workers. The ‘hi-jack’ of the front of parade was carried out by ten lesbians who held a banner that […]

Happy 50th Birthday Stonewall

Conference next year will mark the 50th anniversary of the Stonewall Riots. These events had a profound effect on the advancement of Lesbian, Gay, Bisexual and Transgender (LGBT) rights. They were the catalyst for many movements and groups and also had an influence that led to led to Pride events that commenced a few years […]

Pay Negotiations

Conference recognises that the police staff pay negotiations should be approached in a different way following the extended 2017 negotiations and subsequent disappointed settlement. Conference acknowledges this was negatively influenced by the police officers Pay Review Body award and in addition, due to the timing of the consultation process, members saw UNISON colleagues in other […]

Bargaining for good Mental Health policies in Police and Justice workplaces

Conference notes that our workplaces are changing, with members in Police and Justice facing increased workloads as targets are raised year on year and working conditions often deteriorating when services are privatised. These pressures have made the importance of ensuring good mental health in our workplaces clear. At least one in four of us will […]

Police Staff Council Pay and Reward Review Part 2

Conference welcomes the start of work on the Police Staff Council Pay and Reward Review Part 2. Conference notes that: 1)The terms of reference for Part 2 of the Review cover how police staff basic pay is determined and administered by forces, the relationship between police staff pay and workforce reform in the widest sense […]

Campaigning for the Future

Conference notes with deep concern repeated attempts by the Tories to turn the young against the old and build a negative perception of older people as a drain on society. Conference believes that the intergenerational gap between young and old needs to be bridged by building understanding and relationships. Conference calls on the National Retired […]

Motion to Retired Members Conference 2018

Conference notes with concern the growing trend in certain sections of the media to place the blame on our generation for many of the problems being met by younger people. It seems to be convenient to forget, or ignore, the social, political and economic history of the post Second World War years. We know that: […]

Abuse in Care Homes

There is an increasing demand for care in the UK. The proportion of elderly people requiring care in the future will place even more demands on a service that is already struggling. With year-on-year cuts to local councils, over 1.8 million people are already denied access to care. This will, as time passes, create an […]