Policies on dealing with abusive customers in call centres

Conference notes that many energy members work in call centres and operational centres where they take calls from operational colleagues and customers. While most callers are reasonable, there is always a proportion that are unreasonable and some who are extremely abusive. In workplaces with generally high levels of stress, this can be intolerable. People who […]

Training Mental Health First-Aiders in Energy Workplaces

Conference notes that since 1981, workplaces have been required to provide adequate and appropriate first aid equipment, facilities and people, to ensure that employees can be given immediate help if they are injured or taken ill at work. Yet in 2019, there is still no statutory requirement for employers to provide mental health first aid […]

Utility and Energy Industry Privatisation

Many members within the above industries no longer have the luxury of a Defined Benefits (DB) pension and are relying on a much inferior Direct Contributions Pension scheme for their retirement. A lot of these workers have used the Share Save and Share Incentive Plan (SIP) share schemes within these companies to subsidise the shortfall […]

Building and Strengthening Black Community links

Conference notes the national Black members’ committee ‘Creating, Building, and Strengthening Black Community link motion was debated with much support from other delegates at the 2018 Community conference and was carried along with the amendment submitted by the Community Service Group Executive. However the National Black Member’s Committee is concerned that limited work has commenced […]

Mental Health support for our members

One in four people in the UK will have a mental health problem at some point. While mental health problems are common, most are mild, tend to be short-term and are normally successfully treated. Mental health is about how we think, feel and behave. Anxiety and depression are the most common mental health problems. They […]

Alexa, Did you take our Jobs? The Rising Threat of Automation and Computerisation in the Housing Sector

Conference notes the rising number of business reports and academic research regarding automation and computerisation across the whole economy over the last five years. From Frey & Osbourne’s alarmist 2013 “The Future of Employment”, claiming 47% of jobs in the USA were at risk of automation to Ford’s seminal “the Rise of The Robots” in […]

The Effects on staff going through the Menopause

In the Community & Voluntary Sector which includes care provision, charities, not for profit organisations and housing associations, women make up nearly half of the workforce and with the increasing numbers of older workers many well be either be currently experiencing the menopause or will have worked through it. Around eight in ten women report […]

Standing Up for Fair Pay for CVS Workers in Commissioned Services

Community conference welcomes the recent nationally negotiated pay deals for Local Government and the NHS giving many public service workers deserved pay rises. However, many members in the Community and Voluntary Sector (CVS) work for employers who are held in long-term contracts with the public sector, with no annual or inflationary uplifts built into those […]

Pay Negotiations

Conference recognises that the police staff pay negotiations should be approached in a different way following the extended 2017 negotiations and subsequent disappointed settlement. Conference acknowledges this was negatively influenced by the police officers Pay Review Body award and in addition, due to the timing of the consultation process, members saw UNISON colleagues in other […]

Bargaining for good Mental Health policies in Police and Justice workplaces

Conference notes that our workplaces are changing, with members in Police and Justice facing increased workloads as targets are raised year on year and working conditions often deteriorating when services are privatised. These pressures have made the importance of ensuring good mental health in our workplaces clear. At least one in four of us will […]

Police Staff Council Pay and Reward Review Part 2

Conference welcomes the start of work on the Police Staff Council Pay and Reward Review Part 2. Conference notes that: 1)The terms of reference for Part 2 of the Review cover how police staff basic pay is determined and administered by forces, the relationship between police staff pay and workforce reform in the widest sense […]

Campaigning for the Future

Conference notes with deep concern repeated attempts by the Tories to turn the young against the old and build a negative perception of older people as a drain on society. Conference believes that the intergenerational gap between young and old needs to be bridged by building understanding and relationships. Conference calls on the National Retired […]

Motion to Retired Members Conference 2018

Conference notes with concern the growing trend in certain sections of the media to place the blame on our generation for many of the problems being met by younger people. It seems to be convenient to forget, or ignore, the social, political and economic history of the post Second World War years. We know that: […]

Abuse in Care Homes

There is an increasing demand for care in the UK. The proportion of elderly people requiring care in the future will place even more demands on a service that is already struggling. With year-on-year cuts to local councils, over 1.8 million people are already denied access to care. This will, as time passes, create an […]

CARE HOME CONTRACTS

Many private care homes in addition to charging high fees to residents and/or their families, continue to make charges even after the resident has died or moved to alternative accommodation. These fees can be charged for weeks and sometimes months depending on the wording of the contract. This despite the care home having rapidly re-let […]