Conference should resist any measure to compare Police control rooms with commercial call centres. Studies in the USA have shown that there has been an improvement of service to members of the public and improvements to staff retention and morale when police control centre staff are treated as an integral part of the emergency services […]
Conference notes with disgust the increased number of volunteers in England & Wales. Conference therefore condemns any attempts to introduce the use of volunteers within the Scottish Police Service and force in England and Wales.
Conference is concerned at the number of members facing disciplinary proceedings specifically in the call management bureau. This is not only down to internal issues but also the amount of complaints being made from the public and therefore members are being investigated under the Independent Police Complaints Commission. Conference feels the main problem is down […]