Policies on dealing with abusive customers in call centres

Conference notes that many energy members work in call centres and operational centres where they take calls from operational colleagues and customers. While most callers are reasonable, there is always a proportion that are unreasonable and some who are extremely abusive. In workplaces with generally high levels of stress, this can be intolerable. People who […]

Training Mental Health First-Aiders in Energy Workplaces

Conference notes that since 1981, workplaces have been required to provide adequate and appropriate first aid equipment, facilities and people, to ensure that employees can be given immediate help if they are injured or taken ill at work. Yet in 2019, there is still no statutory requirement for employers to provide mental health first aid […]

Utility and Energy Industry Privatisation

Many members within the above industries no longer have the luxury of a Defined Benefits (DB) pension and are relying on a much inferior Direct Contributions Pension scheme for their retirement. A lot of these workers have used the Share Save and Share Incentive Plan (SIP) share schemes within these companies to subsidise the shortfall […]