UNISON’s CaseWeb now has 400 branches signed up as the main way to process members’ cases.
A majority of branches now use the system which processes case work for 68% of the UNISON membership.
Three quarters of branches that expressed interest have already taken up using CaseWeb and we are following up interest from a further 5% of branches.
We will be seeking to contact branches that have not already expressed interest to offer them the chance to consider signing up to the system.
CaseWeb training for branches
- Branches that sign up to CaseWeb are provided initial training online, using Microsoft Teams.
- Once training has occurred, the branch is made live on the system.
- New users in branches can attend our regular new user training sessions.
- We run refresher training sessions, however we also have a series of training videos in the help and support pages of the system. These can be used by any system user to refresh part or all of the training.
CaseWeb training videos, for existing users, can be found online: https://live.caseweb.co.uk/support
Branch training sessions for new branch users are held on the first Tuesday, second Thursday and third Tuesday of every month from 2-3:30pm.
If you would like to book training for new users, please contact caseweb@unison.co.uk with the following information –
Name/email/Branch Role Membership number
Confirm ERA Accredited – within the last 5 years/ on membership record
Confirm GDPR completed – within the last 12 months
Is your branch Interested in using CaseWeb?
If your branch is looking to a more secure and organised way of handling members cases, you may wish to explore how CaseWeb can help you.
If you wish to know more about CaseWeb or attend an online demonstration, please email us on caseweb@unison.co.uk or register your interest at https://caseweb.co.uk/register-your-interest/
UNISON CaseWeb team – caseweb@unison.co.uk