UNISONdirect re-opens

UNISONdirect’s member support team has returned to the office as phone lines reopen

The UNISONdirect office re-opened its doors this week after running an online service from home during lockdown.

Some UNISONdirect staff have returned to the office to start taking essential calls from UNISON members on the frontline of the COVID-19 crisis. They were welcomed back by general secretary Dave Prentis (pictured above, with UNISONdirect office) and assistant general secretary Liz Snape.

Head of the member liaison service Liz Conner said: “UNISONdirect has followed strict precautions in reopening, to ensure the safety and wellbeing of all our agents.

“However, this means that there will be a limited service and it may still be quicker to use the online system if members cannot get through to an agent straight away.“

Ms Conner continued: “Although the safety of our team at UNISONdirect is a priority, we know how much it means to our members to be able to speak to our team at UNISONdirect and we are very happy to be able to be speak to our members once again.”

UNISONdirect will be available for the following hours: 8am to 1pm, 1.30pm to 6.30pm and 7pm to 10pm. Breaks between operations ensure that cleaning can be carried out as shifts change over.