Electricity customers still get raw deal

Commenting on the report from a committee of MP’s today on the results of deregulating the electricity industry, UNISON’s Head of Business and

Environment, Mike Jeram, said:

“UNISON has never been convinced of the promised benefits of competition in electricity and gas. Low income and rural customers still get a raw deal

and those with pre-payment meters or in debt are particularly vulnerable.

And despite new regulation many customers feel under pressure to sign-up on the doorstep and so do not get the best deal – and the regulator needs to

keep a close watch on these areas.

“Even with all the problems of changing suppliers, the sheer volume of people switching suppliers means that computer and administration costs in the industry have soared – and those additional costs have to come from somewhere.”