Employers in the care sector are hiding behind complex and incomplete pay slips to break wage laws

At least 200,000 care workers in the UK are only being paid for the time they spend caring for people, and not for when they are travelling between appointments

Employers in the care sector are using complex and incomplete pay slips to get away with paying staff less than the minimum wage, says UNISON today (Tuesday).

Under new legislation introduced this week, employers whose staff work variable shifts must list all the hours they’ve been paid for in every wage packet from April 2019. UNISON believes this doesn’t go far enough as it still doesn’t place a requirement on employers to include and pay for travel time, nor prove that the pay slip is compliant with national minimum wage laws.

A survey of care staff carried out last year by the union, revealed that more than six in ten (63%) admitted not being able to work out their wage from their pay slips.

Almost three quarters (73%) of those employed by private care companies said they weren’t paid for their travel time, a figure which drops to just under two-thirds (63%) for staff directly employed by local authorities.

However, UNISON believes the measures don’t address the widespread problem in the homecare sector where employers also often fail to include travel time on wage slips, even though it counts as working time that must be covered by the national minimum wage.

The new legislation allows employers to obscure the fact that they are not paying homecare staff for all their working hours and allows them to pay illegal wages. This is because the regulations do not require employers to separate out contact time from travel time.

UNISON national officer for the care sector Matthew Egan said: “At least 200,000 care workers in the UK are only being paid for the time they spend caring for people, and not for when they are travelling between appointments.

“This exploitation and underpayment is widespread, and complex, incomplete pay slips make this hard for care workers to challenge.

“The new wage slip law gave the government a golden opportunity to ensure all care workers are paid the legal minimum and allow them to challenge or report employers who fail to do so.

“But by not forcing employers to spell out how much time is spent both travelling and delivering care, ministers are allowing them to continue to cheat of the pay they’ve earned.

“Employers must also be required to tell workers how their wage has been calculated, and specifically prove that they are getting the legal minimum. In too many cases this doesn’t happen.

“The government must get tougher with care employers who deceive the system, and deny workers a proper wage. Such unenviable working conditions mean the care sector suffers from a huge turnover of staff, which has a huge impact on the kind of care that the most vulnerable in our communities receive.”

UNISON is calling on the government to introduce a duty on care employers to provide comprehensive, simple pay slips and clamp down on the widespread practice of unfathomable or non-existent wage records that mask illegal practices regarding pay.

Notes to editors:
– Last year, UNISON helped care employees request their minimum wage records on more than 100 occasions as allowed under the National Minimum Wage Act (1998).
– In the majority of cases, employers ignored the requests. One worker was only shown part of her wage records. Another was given just ten minutes to review three months of complex pay records.
– Under the Act, employers are required to keep records for three years and have fourteen days to respond to any request from an employee to see the relevant documents.
– UNISON has produced and given the government a set of draft regulations that if implemented, would force employers to provide pay slips that are much easier to understand.

Media contacts:
Fatima Ayad T: 0207 121 5255 M: 07508 080383 E: f.ayad@unison.co.uk