Transfer of Call Centres

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Conference
2003 National Women's Conference
Date
24 October 2002
Decision
Carried

We condemn the transfer of Bank call centres from Great Britain to other countries, i.e. India, just to save money.

This will cause much hardship amongst our low paid mainly women workers.

These banks are exploiting the women of these third world countries, a miserly £2,500 per year. In Great Britain they will have to pay minimum of £12,500.

The Call Centres are exploiting the women workers of India who through home commitments, like our own women workers, have no real choice other than to work these hours. We understand that these workers are instructed to use English names to con the British public into believing that they are dealing with centres in the UK. They will also be employing under-graduates because most of them can speak fluent English.

We call on National Womens’ Committee and the National Executive Council to condemn this practice in the strongest possible way and to offer support to these unions fighting for the retention of jobs and services in this country.