Representing members can be one of the most challenging aspects of being a UNISON rep. When people face problems at work, the first person they turn to for help is their union rep.

Representing members tabbed media

Every member has the right


  • to seek advice about workplace problems, and to be represented;
  • to help from UNISON to make sure their employer gives them a fair hearing;
  • to be treated with respect and integrity;
  • to be helped by a trained UNISON rep.

Representing members tabbed media

Representation, recruitment


Our ability to recruit or retain members is influenced by how well we represent them.

That’s why our reps deserve all the support and training we can offer to help you support our members.

Representing members tabbed media

Writing on white board, Grievance training. Credit: Chris Taylor


Use the tabs below to browse a how-to guide to representing UNISON members individually or in a collective action; examples of good practice by others, to help you get the best out of the representation process; templated documents and assets for help with representing members.

Are you new to being a rep?

We know our reps and activists need support and information, help and advice – even more so if you’re new to the role.

More on being a UNISON rep

Case forms

Before UNISON can give formal advice or assistance to a member on a grievance or disciplinary matter a UNISON case form must be completed.

Supplies of the UNISON case form are available from your branch. They can also be ordered from our online catalogue, quoting stock no 2285, or downloaded.

Click here to go to the online catalogue (external link)


 Model letters

Model letter to a UNISON member who is to appear as a management witness [Word document]

Model letter to a member who chooses to proceed without UNISON representation [Word document]

Model letter to a member following an unsucessful hearing [Word document]

Model letter where a member seeks representation for an internal hearing and has appointed an external solicitor to act in associated employment tribunal proceedings [Word document]

Model letter if branch withdraws support from a member [Word document]