UNISON Direct – the UNISON helpline

If you need UNISON help or information fast and can’t contact your union rep or branch, or don’t know who they are, UNISON Direct can help.

This is the union’s contact centre for members, stewards, potential members and the general public.

Call us on 0800 0 857 857

Help on offer

We can process straightforward queries on a range of issues including:

  • joining the union;
  • information about UNISON;
  • change of address or other detail;
  • advice on personal injury, illness or accident.

If you have a problem at work, we can put you in touch with your local rep, branch or region.

On top of that, we can provide members and stewards with a wide range of UNISON factsheets and publications on issues including:

  • health and safety;
  • equalities;
  • pensions;
  • bargaining;
  • employment rights;
  • professional issues.

Opening hours and other ways to contact

Lines are open from 6am to midnight on Monday to Friday and 9am to 4pm on Saturday. Outside these times, you can leave an answerphone message or fill in the online form and UNISON Direct will call you back.

We can also be contact by textphone on 0800 0 967 968 (freephone).