Access to legal services

To qualify for legal services you must have been a member of UNISON for at least four weeks before the incidence or occurrence that led you to seek legal assistance. You also need to be up-to-date with your membership subscriptions and must continue to be a UNISON member while your case is ongoing.

A number of our legal services are also available to family members for free or at reduced rates.

Contact us

In light of the current situation and the most recent government advice due to the Covid 19 outbreak, we have had to adapt our processes and UNISONdirect will be unable to process calls for members wishing to use our Legal Assistance scheme.

We have been working with our lawyers Thompsons to find the best solution to ensure our members can continue to get the legal support they need in relation to non-employment law assistance. Issues related to your work and employment law assistance should in the first instance, as before, continue to be directed to your branch.

For all other legal queries:

  • seeking personal injury advice following a work or non-work accident/injury suffered by members,
  • or a non-work related accident suffered by their families;
  • if our members want criminal law advice or to access our initial free legal advice scheme;
  • or if they want legal help with wills and conveyancing

Please call our new dedicated UNISON number 0808 252 2783. When you call please have your UNISON membership number to hand.

You can also email us via our online contact form

It is important to note our Legal Assistance scheme is subject to terms and conditions, for further information on the scope of that scheme and eligibility please refer to our Legal Services Guide.

Criminal law

For criminal law assistance (where you are facing work-related criminal charges) in an emergency outside of our helpline hours (after midnight on weekdays and (6am and midnight Monday to Friday and 9am to 4pm on Saturday), call the UNISON 24-hour criminal helpline free on 0800 587 7530.