Devolution means that guidance may be different across the four UK countries and updates may be announced at different times.
- UK wide and England-specific updates will be placed on this page.
- UNISON Cymru/Wales will post updates on its website and Facebook page. The FAQs at the bottom of this page are also applicable to staff in Wales, save for references to academy schools.
- UNISON Scotland will post updates on its website and Facebook page.
- UNISON Northern Ireland will post updates on its website.
What has the government said?
The government is asking schools and childcare providers to provide care for children who are vulnerable, and children whose parents are critical to the Covid-19 response and cannot be safely cared for at home.
Government guidance outlines the key workers who must remain active to deliver this education provision in England, which includes childcare, support and teaching staff, social workers and specialist education professionals.
The government has also produced the following guidance:
- Vulnerable children and young people
- Isolation for residential education settings
- Guidance for schools about temporary closures
- Q&A for parents and carers
- Cancellation of GCSEs, AS and A levels
- Free school meals
We know our members are committed to doing everything possible to help the country through this health emergency. Meanwhile UNISON is doing everything it can to uphold your rights at work, guarantee your financial position and safeguard your health.
You should speak to your employer about its plans for your school, and to your UNISON branch if you have any concerns.
What is UNISON doing?
UNISON is having regular discussions with government and employers across the UK about the implications of Covid-19 for school support staff. Following detailed discussions, NJC guidance was issued which covers the vast majority of schools in England, Wales and Northern Ireland.
UNISON school reps and branches are now making clear that schools need to urgently do the following:
- Continue full pay for all staff and guarantee full pay for contractors (catering, cleaning etc) and agency staff during this emergency period;
- Suspend all sickness absence procedures and ensure no detriment to staff;
- Conduct health and safety risk assessments, provide protective equipment and ensure the school is fully stocked with all necessary cleaning products;
- Postpone redundancies, restructures, TUPE transfers and non urgent disciplinary hearings (etc) during this period, to free up resources and to reduce the number of people going into schools;
- Work with unions and employers locally and nationally to help get schools and pupils and staff through the crisis, with both sides recognising the need for flexibility;
- Arrange rotas and schedules to reduce the number of staff required on site while still providing safe care for children who need to attend. With vastly reduced pupil numbers, there is no need for all staff to work on site each day. Home working (where the role permits) for staff not scheduled to be on site will also better achieve the recommended social distancing of staff and pupils in school.
- Adopt the approach of asking for volunteers first on issues of redeployment and additional hours;
- Ensure staff are fully paid for working through the Easter holidays.
If you have any concerns about what you are being asked to do, speak to your local UNISON branch.
What if I have a question?
A full list of FAQs for school support staff is provided below (or you can download as a PDF). The FAQs apply to staff in England, and to staff in Wales save for references to academy schools.
If you are concerned that your school is not following the agreements outlined in the FAQs below, or if you have any other issues, please get in touch with your local UNISON branch.
For more information about your rights at work during this health emergency please visit our dedicated web page.
Should my school be expecting all support staff to be in?
Schools are only open for vulnerable children, and those whose parents are critical to the Covid-19 response and cannot be safely cared for at home. Education Secretary Gavin Williamson has said that in England the aim is to provide support in school for an estimated 10% of pupils. The government is clear that any children who can be safely cared for at home should not attend. Many schools will be arranging rotas and schedules for support staff in order to provide safe care for children who need to attend, while minimising the number of people on site to reduce the potential for spreading the virus. So, schools should not be asking all staff to come in and undertake routine tasks. It would undermine the social distancing measures in place to try and limit the spread of the virus.
I have been asked to provide cover for other roles, but this work will be very different to my usual role at school. Where does this leave me?
We know that support staff are absolutely committed to doing their part and UNISON is totally committed to doing all we can to support you, protect your finances and safeguard your health and wellbeing. There may be a need for staff to help with alternative roles, but this should be on a voluntary basis first and with proper support from your employer. If you have any concerns about any changes, please speak to your local branch.
In addition, for employees covered by the NJC Green Book (which is the vast majority of support staff working in local authority schools and academies), UNISON has negotiated guidance which states employees who agree to undertake a different role and/or working pattern should suffer no financial detriment and should continue to be paid at their usual contracted rate.
Where employees are temporarily undertaking roles that are paid at a higher rate than their usual contracted rate, they should receive the higher rate of pay for the duration of the assignment.
My school is in the middle of a redundancy consultation. Should this be put on hold?
We are in a middle of a global health emergency and school support staff are on the front line with others in the battle to help stop the spread of this virus and help save lives. Absolutely nothing should detract from this effort and UNISON is therefore calling for all redundancies, restructures, TUPE transfers and non-urgent disciplinaries to be put on hold. The battle to save lives must come first.
My school is due to be transferred to a multi-academy trust. Should this be put on hold?
We are in a middle of a global health emergency and school support staff are on the front line supporting those battling to save lives. Absolutely nothing should detract from this effort and therefore all redundancies, restructures, TUPE transfers and non-urgent disciplinaries need to be put on hold. The battle to save lives must come first.
Can I be asked to work at a different school within the local authority?
We all recognise the need to work together and for flexibility to help get the country through this health crisis. We know that support staff are absolutely committed to doing their part and UNISON is totally committed to doing all it can to support you, protect your finances and safeguard your health and wellbeing. In terms of redeployment, this is likely to be in your own school or another school within your local authority. There may be a need for staff to help with alternative roles, but this should be on a voluntary basis first, and with proper support from your employer. If you have any concerns about any changes, please speak to your local branch.
Will private nurseries and private registered childminders be closed during the crisis? If so, will I be paid?
We are expecting many private nurseries to close. The government has said that it will continue to fund nurseries and childminders for the free entitlement during any closure period or if these children are no longer attending the setting. We would hope that nurseries will continue to pay staff wherever possible.
The government has announced that it will support employers with a grant to pay 80% of the wages of staff laid off during the crisis. However, many nurseries will be struggling with cash flow as they rely on income from parents and it is not clear when they will receive funding from the HMRC.
UNISON has called on employers to prioritise the payment of wages to staff over any other financial obligation. Private registered childminders will be closed unless they are providing childcare to children whose parents are critical workers as defined by the government.
If I have to self-isolate will I still be paid?
The overwhelming majority of school members, including in academies, are covered by protections under the NJC ‘Green Book’ terms and conditions. The Green Book is negotiated by UNISON and the other support unions and contains the following clause:
“An employee who is prevented from attending work because of contact with infectious disease shall be entitled to receive normal pay. The period of absence on this account shall not be reckoned against the employee’s entitlements under this scheme”
This means that if you are employed under Green Book terms and conditions and are required to self-isolate you will continue to receive your normal pay. In addition, this period should not be recorded as sickness absence.
Even if you’re not covered by Green Book terms and conditions your employer should observe this agreement during this emergency. If you have issues with your employer, please urgently raise them with your UNISON branch.
I work for a catering or cleaning contractor in the school. What will happen to my pay?
Private outsourced catering cleaning companies are still being paid by the school, so the contract staff should be fully paid. Also, UNISON believes contractors need to comply with the same procedures as the school in this emergency, otherwise this could undermine attempts to reduce the spread of virus.
I am an agency staff member. Will I still be paid during this emergency period?
The school should, at the minimum, pay you to the end date of your assignment. In addition, many schools have already committed to continue full pay for agency staff, in line with directly employed staff, during the entire health emergency. Agency staff will, alongside other school-employed staff, play a vital role and UNISON is arguing that you should be kept on full pay during this period.
Easter and weekend working
Will schools be opening over Easter holidays and weekends? If so, do I have to come in and will I be paid?
Some schools have indicated that they will be opening during what would normally be the Easter holidays in order to provide support for the children of critical workers. Some have also indicated that they intend to open seven days a week.
UNISON is encouraging members to support the national effort to enable critical workers to continue working. However, we do not believe that staff should be forced to work outside their normal contracted hours, particularly if they have caring commitments of their own.
Many staff in schools are on term time only contracts. This means that they are not contracted or paid to work during school closure periods.
If term time only staff are required to work outside their normal contracted hours, i.e. in the school holidays, then they should be paid for this. This is specified (para 4.5) of the NJC guidance on term time only working, which states, ‘If term time only employees are required to undertake work outside of their contracted hours, they must be appropriately remunerated.’
Staff will normally be paid at their standard hourly rate if they are working on what is a normal working day. However, if staff are required to work on a weekend or a public holiday then we would expect overtime premiums to apply. These are normally agreed at local authority level but are typically time and a half for working on a Saturday and double time for Sundays or public holidays.
In addition, we would also expect overtime premiums to apply if you work over the standard working week in any given working week. The standard week is normally 37 hours per week outside London and 36 hours per week in London. Some authorities have a shorter standard working week. Where staff are being required to work beyond the standard working week they should normally be paid at time and a half for these hours.
We would expect schools to seek volunteers in the first instance and to consider any booked holiday or caring commitments. If this becomes a regular working pattern, then consideration will need to be given to the annual leave accrued whilst working additional hours.
Health and safety
What MUST your school do to keep you safe?
Your employer has a legal duty to ensure your health, safety and welfare as far as is reasonably practicable, under section 2 of the Health and Safety at Work Act. They are also required by law to carry out a risk assessment to find out what they need to do to keep you safe.
In the context of COVID-19, working at home would be the best way of minimising risks of contracting or spreading the virus. However, this is not possible for all staff, due to the efforts of schools to remain open to supervise vulnerable children and those of critical workers.
(England only) The Department for Education and Public Health England have issued guidance for schools that remain open, setting out the following measures schools should follow:
- Tell children, parents, carers or any visitors, such as suppliers, not to visit the school if they are displaying any symptoms of coronavirus (COVID-19).
- Consider how children arrive and reduce any unnecessary travel on coaches, buses or public transport.
- Ensure class sizes reflect the numbers of teaching staff available and are kept as small as possible.
- Stagger lunch times, break times and the movement of pupils around the school to reduce large groups of children gathering.
- Discourage parents from gathering at school gates.
- Make sure anyone who is feeling ill stays at home.
- Ensure all staff and children wash their hands with soap and water for 20 seconds frequently, and are encouraged not to touch their face, while using a tissue or elbow to cough or sneeze and using bins for tissue waste. If children or young people have trouble washing their hands, ensure help is available.
- Inform parents and communities about the measures being taken and get their help to implement them.
- Increase cleaning of surfaces in classrooms, including desks and handles, and within toilet blocks and changing rooms, adhering to guidance on cleaning of non-healthcare settings.
- For children and young people with an EHC plan, work with the local authority as well as with parents to decide how best to continue supporting these children and young people to stay healthy.
- Schools must have adequate supplies of personal and domestic cleaning products.
The Department for Education has said that it will issue further detailed guidance on Personal Protective Equipment for settings that require it and UNISON is pushing the government to publish this guidance.
What else does UNISON recommend your school should be doing to keep you safe?
- Making available Personal Protective Equipment (PPE) such as disposable gloves, aprons and face masks following a risk assessment and where it’s not possible to implement government guidance on social distancing. The PPE required will depend on the nature of your role, and should be issued where the risks you are exposed to make it necessary. Any staff who require it must be trained in its use. Read UNISON’s PPE guide for more details.
- Ensuring stocks of soap are checked and replenished before the start of every day.
- Making alcohol-based hand sanitiser available in classrooms and the lunch hall.
- Putting in place measures to encourage staff and children to stay 2 metres apart where possible, such as rearranging desks and introducing floor markings.
- Ensuring adequate supplies of thermometers to monitor the health of children and staff.
- Staggering staff breaks so that safe distances can be kept in the staff room.
- Keeping windows and doors open where it is safe to do so.
- Keeping in touch with their local public health team over health & safety issues.
What can I do personally to keep myself as safe as possible?
- If you or someone you live with has an underlying health condition, is pregnant or over 70, you should arrange to work from home. The NJC national unions and Local Government Association employers have issued clear guidance to schools that staff in this position should not be in school during the epidemic. So you should be either working from home, or if that is not possible, be home on full pay for the duration of this emergency. Some employers have agreed CPD plans for staff to undertake at home (see UNISON resources). This can be particularly helpful for staff whose role cannot be done at home. Also, you could temporarily agree to take on other work tasks from home.
- Do not go into school if you are displaying any symptoms of COVID-19 or live with someone who is doing so. Follow the government’s staying at home guidance.
- Avoid, where possible, physical contact with children. Try to focus on verbal reassurances if a child needs to be comforted.
- Wash your hands with soap and water after any physical contact with children soap, or alcohol-based hand sanitiser where soap and water is not immediately available.
- If administering medication or first aid to children, wash your hands before and afterwards and always before moving to another child. Use Personal Protective Equipment (PPE) such as disposable masks, gloves and apron if you’re concerned about potential exposure. If not available, urgently raise this with your head teacher and UNISON branch.
- Try to avoid touching your face and regularly wash your hands and use alcohol-based hand sanitiser.
- Keep 2 metres apart from others wherever possible, in classrooms, in the staff room and generally around the school.
- Avoid using colleagues’ phones or other work tools and equipment. If it is necessary, always clean the equipment before and afterwards.
- Speak to your line manager about difficulties maintaining safe practice with any individual children so the situation can be discussed with parents.
- When you get home, wash your hands and remove shoes straight away. Take work clothes off immediately reaching home and launder them, where possible, before touching any members of your family.
How can the school reduce physical contact between children?
- Avoid games and activities which lead to physical contact between children.
- Conduct as much activity as possible outside.
- Spread children out as far as possible when in the classroom and when eating – ideally 3 metres apart, to allow for movement in and out of seats.
- Encourage children to walk in single file when moving around the school.
- Make sure that children are not holding hands or touching each other as much as possible and encourage them to keep 2 metres apart.
- Encourage children to avoid touching their face.
What should I do if I have concerns about the health and safety measures being taken at my school?
Ask to see a copy of your school’s risk assessment and contact your local UNISON branch for urgent assistance.
What should I do if someone develops symptoms of coronavirus (COVID-19) at school? (England only)
If anyone becomes unwell and you have any concerns their symptoms may be consistent with COVID-19, they should be sent home and advised to follow the staying at home guidance.
The Department for Education and Public Health England have published the following guidance for this situation:
“If a child is awaiting collection, they should be moved, if possible and if appropriate, to a room where they can be isolated behind a closed door. Settings should be mindful of individual children’s needs – for example it would not be appropriate for younger children to be alone without adult supervision. Ideally, a window should be opened for ventilation. If it is not possible to isolate them, move them to an area which is at least 2 metres away from other people.
If they need to go to the bathroom while waiting to be collected, they should use a separate bathroom if possible. The bathroom should be cleaned and disinfected using standard cleaning products before being used by anyone else.
If they need clinical advice, they (or their teacher, parent or guardian) should go online to NHS 111 (or call 111 if they don’t have internet access). In an emergency, call 999 if they are seriously ill or injured or their life is at risk. Do not visit the GP, pharmacy, urgent care centre or a hospital.”
What if I have an underlying health condition or live with someone who has one of the conditions identified by government requiring strict social isolation? Do I have to come into school?
If you have an underlying health condition that puts you at greater risk, or one of the conditions identified by the government requiring strict social isolation, you should not be expected to attend the workplace. The same applies to employees who live with and/or have caring responsibilities for people meeting these criteria. All options for working at home should be considered, on full pay.
However, in some cases employers will have no option other than to accept that some employees will be staying at home on full pay for the duration of this emergency although unable to carry out work from home. This provision has been agreed under NJC Green Book terms, which cover the vast majority of local authority and academy schools, and other employers should do likewise in line with government guidance.
I am pregnant. Can the school make me come in during the pandemic?
Staff who are pregnant should not be expected to work in schools during this pandemic, as per government guidance on vulnerable groups. Under NJC Green Book terms and conditions you will be able to work from home on full pay, or if this is not possible then your employer will have to accept that you have to self-isolate at home on full pay. If your partner is pregnant, your school should allow you to work from home on full pay. If you have any issue with your employer, please urgently contact your local branch.
Will tests for Covid-19 be carried out for staff and pupils still in schools?
At the moment, testing is limited to those admitted to hospital with symptoms. The government is expanding the number of tests being carried out daily. UNISON is pushing for all frontline public service workers to be tested. At the moment, if you or pupils at school are displaying symptoms of Covid-19 it is crucial that you are not at school and follow government advice on self-isolation.
Our school doesn’t have adequate supplies of hand soap and sanitiser. How can we work safely? What should I do?
It is incredibly important that pupils and staff have access to soap and warm water or sanitiser to wash your hands as this is a key recommendation to protect ourselves from the virus. The school must provide adequate supplies of soap/sanitiser for all staff and pupils. Ask the employer to increase the supply as a matter of urgency. Stocks of soap should be checked and replenished before the start of every day and children should be supervised in washing their hands, for at least 20 seconds, on arrival at school and regularly throughout the day. Hand sanitiser should be made available in classrooms.
Who should be cleaning the school given the heightened levels of risk and what provisions should be made for their safety?
Those employed to clean the school should be provided with the correct equipment. This will include Personal Protective Equipment (PPE) such as gloves and appropriate cleaning solutions along with instructions. See our detailed advice.
What should happen in a deep clean situation when there has been a suspected or confirmed case of Covid-19?
In this situation the employer should do the following:
- Conduct full risk assessments
- Contact the Local Health Protection Team for advice and support
- Ensure only those fully trained and equipped with the relevant protective equipment are involved in any deep clean. A specialist cleaning team may have to be established.
- Provide the correct Personal Protective Equipment (PPE) including appropriate face masks for those responsible for decontaminating the school
- Notify all staff and keep them updated on any development.
I don’t have a role that can be done from home. Will I still be paid over any potential full closure of the school, for example during a deep cleaning period if we have a case of Covid-19 in the school?
Under the terms of the NJC Green Book agreement, which covers the vast majority of support staff in local authority schools and academies, you will be paid for this closure period. UNISON would also argue that other schools should follow this commitment during this health emergency. If you have any issues, please contact your local branch.