About this job
The post holder will be responsible for undertaking day to day clerical duties in relation to the maintenance of the UNISON membership system including:-
- Assist with database cleansing of employer DOCAS listings against membership records
- Assist in logging telephone enquiries from the team line for follow up actions by other RMS staff
- Dealing with various queries from members
- The upkeep of our computerised membership system
- Checking, coding, inputting and amending
- Processing subscription payments
- Ensuring confidentiality of personal and other sensitive information
- Assisting with data entry of membership details
- Assisting with processing Branch Officer and Steward accreditations
Working as part of our Membership Team, experience of working with computer based systems required along with a good telephone manner, accuracy and working to deadlines. Training will be provided on our systems.
The Person
This role is a key position within the Regional Membership Team. You will have skills and experience that include:
- Working pro-actively using own initiative matching data records
- A very high standard of accuracy in recording information.
- A good telephone manner, demonstrating patience and understanding.
- The ability to motivate yourself and to work effectively with other staff as part of a team
- The ability to work to deadlines
- The ability to work with computer based records
- Good written and verbal communication skills
- Comprehensive knowledge of ICT packages including Microsoft Office suite particularly Excel.
- Knowledge of and commitment to the trade union movement and the values of UNISON would be an advantage
How to apply
To apply for this opportunity, please download and complete the General application form and monitoring forms (under “Resources”). See the job brief, job description and person specification (under “Documents”)
Please note that only General application form will be accepted.
Please send 3 copies of the completed application form along with the recruitment and disability forms to w3@unison.co.uk quoting the Ref No R12/102.
The closing date for completed applications will be 5:00pm on Sunday 13th July 2025
Interviews for this post will be held in Birmingham City Centre on Tuesday 29 July 2025.
About UNISON
UNISON is the UK’s leading public services trade union, with over 1.3 million members working in the public sector, private, voluntary and community sectors and in the energy services. We employ approximately 1,200 staff, with around 370 at our national centre in Euston in central London and the remainder in our 12 regions across the UK, including Northern Ireland.
UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.
