About this job
UNISON has a membership of over 1.3 Million members and its membership system is accessed by 12 Regional Offices, National Office, UNISON Direct and over 800 Branches. The RMS Operations Unit oversees all development, training and support for this system and ensures this key organising tool meets the union’s key objectives.
Working as part of a small team, your responsibilities will be to support users of our membership system at National and Regional Offices, plus UNISON Branches. This will involve liaison with User Support, Technical Services and Clearcourse (Membership system supplier). As well as providing system support, the role also involves providing specific information by using specialist reporting tools, documenting business processes, user acceptance testing, support of pilot implementations and training users in the membership application.
This role is a key position within the RMS Operations department.
As well as having knowledge and experience of supporting a large membership system, this role requires excellent communication skills, a good telephone manner and a commitment to provide a prompt and courteous service. Although the post is based at UNISON Centre, this position does require some travel to other UNISON Offices.
How to apply
For further information and to apply please see the job documentation (under “Documents”) and download and complete the General application form (under “Documents”).
Please send 3 copies of the completed application form along with a copy of the recruitment and disability monitoring forms to
Suzy Greenhead, RMS, UNISON Centre, 130 Euston Road, London NW1 2AY or by e-mail at S.Greenhead@unison.co.uk quoting ref: ORD/140.
Closing date for completed application forms is 5 pm on Friday 1 December 2023.
It is proposed to hold interviews on Tuesday 19 December 2023.
UNISON is the UK’s leading public services trade union, with over 1.3 million members working in the public sector, private, voluntary and community sectors and in the energy services. We employ approximately 1,200 staff, with around 370 at our national centre in Euston in central London and the remainder in our 12 regions across the UK, including Northern Ireland.
UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.