About this job
The role:
The Income and Membership Processing Service (IMPS) Unit within the RMS Operations department, is a service resource for the provision of income processing and member services and is made up of one team leader, one co-ordinator and 27 Team members. It’s based in the Manchester Regional Office and delivers critical membership processing functions like Membership Income collection and allocation, processing of new joiners and member payment reconciliation processes.
The person:
The IMPS Team leader is responsible for the day-to-day running of the department as a whole as well as the direct line management of the co-ordintaor and financial roles within the unit.
This role is a key management position within the RMS/Membership Operations team. To be considered for the role you must have:
- Comprehensive knowledge of membership and subscription-type systems for large organisations including processing subscription files, direct debit processes and manual payments.
- Excellent communication skills including the ability to train and support staff on membership and financial-type systems.
- Ability to manage a critical multi-service operation including setting standards, planning, monitoring evaluating progress and problem resolution.
- Proven ability to deploy appropriate resources to ensure key operational activities are met.
How to apply
For more information and to apply, please download and complete the General application form (under “Resources”)
Please note that only the General Application Form will be accepted. Use of any other application form will result in your application not being considered.
The completed application form along with the monitoring form should be sent to Claire Deritis at c.deritis@unison.co.uk, quoting the correct ref: ORD/55.
Completed application forms must be received by no later than 5pm on Friday 9 June 2023
It is proposed to hold interviews on Wednesday 28 June 2023.
About UNISON
UNISON is the UK’s leading public services trade union, with over 1.3 million members working in the public sector, private, voluntary and community sectors and in the energy services. We employ approximately 1,200 staff, with around 370 at our national centre in Euston in central London and the remainder in our 12 regions across the UK, including Northern Ireland.
UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.
