Unison Centre : RMS [Membership] Training and Support Manager

Applications for this job are now closed

To be responsible for overseeing the RMS Training and Support programme
UNISON Centre, London NW1
Starting salary
£50,032 per annum incl. London Weighting Allowance
Closing date
12 September 2019
Contract type
Full time, permanent

About this job

UNISON’s membership system is one of the largest in the not-for-profit sector. This critical system is accessed by over 2,000 individuals covering lay activists, UNISON staff and UNISON Direct. This role manages the support and training via multiple channels, so we deliver a service that enables the union to grow by supporting our branches.

You will be a confident, effective manager to lead a small, dedicated team that provide support and training for UNISON’s membership system. You will work closely with other departments like IT, Digital team, Finance and Activist Education. You will have excellent communication skills and have the ability to understand the importance of clear, concise and appropriate learning material.

Key challenges for this national role will include reviewing our membership processes so we comply with our annual membership audit, continued development of our application support platform [Freshdesk] and delivery of appropriate training.


How to apply

Please send completed application forms to Claire Deritis, RMS, UNISON Centre, 130 Euston Road, London NW1 2AY or alternatively email: c.deritis@unison.co.uk. Please quote ref: ORD/49.

The closing date for completed application forms is 5pm on Thursday 12 September 2019.

Interviews will be held on Wednesday 25 September 2019.


UNISON is the UK’s leading public services trade union, with over 1.3 million members working in the public sector, private, voluntary and community sectors and in the energy services. We employ approximately 1,200 staff, with around 370 at our national centre in Euston in central London and the remainder in our 12 regions across the UK, including Northern Ireland.

UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.