About this job
UNISON has a membership of 1.3 million members and its membership system is accessed by 12 Regional Offices, National Office, UNISON Direct and over 500 Branches.
UNISON South West is looking for an RMS Clerk to join the Administration Team.
The post holder will be responsible for undertaking day to day clerical duties in relation to the maintenance of the UNISON membership system including:-
- Dealing with all types of queries from members via telephone and written communications
- The upkeep of our computerised membership system
- Checking, coding, inputting and amending
- Producing regular reports
- Assessing basic IT needs and solutions
- First Line Support for membership application and simple technical issues
- processing subscription payments and calculation of refunds
- ensuring confidentiality of personal and other sensitive information
- assisting with data entry of membership details
- assisting with processing Branch Officer and Steward accreditations
The PersonThis role is a key position within the Regional Membership Team. You will have skills and experience that include: - Working as part of our Membership Team, experience of working with computer based systems required along with a good telephone manner, accuracy and working to deadlines. Training will be provided on our systems.
- Working pro-actively using own initiative.
- A very high standard of accuracy in calculations and recording of information.
- A good telephone manner, demonstrating patience and understanding.
- the ability to motivate yourself and to work effectively with other staff as part of a team
- the ability to work to deadlines
- the ability to work with computer based and manual financial records
- good written and verbal communication skills
- Comprehensive knowledge of ICT packages including Microsoft Office suite.
- knowledge of and commitment to the trade union movement and the values of UNISON would be an advantage
How to apply
To apply for this opportunity, please download and complete the general application form (under “Resources”)
Please return 3 copies, by post to Gill Gillett, UNISON South West, Vintry House, Wine Street, Bristol BS1 2DB, or email the application to g.gillett@unison.co.uk along with recruitment and Disability Monitoring forms, quoting reference R10/97.
See job description and person specification (under “Documents”).
Please note that ONLY the general application form will be accepted.
The closing date for applications is 5pm Friday 8th March 2019.
Shortlisted candidates will be invited to attend a written test and interview on 28th March 2019.
About UNISON
UNISON is the UK’s leading public services trade union, with over 1.3 million members working in the public sector, private, voluntary and community sectors and in the energy services. We employ approximately 1,200 staff, with around 370 at our national centre in Euston in central London and the remainder in our 12 regions across the UK, including Northern Ireland.
UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.
