RMS Operations: Income and Membership Processing Services (IMPS) Team Member

Applications for this job are now closed

UNISON has a membership of 1.3 Million members and its membership system is accessed by 12 Regional Offices, National Office, UNISON Direct and over 500 Branches.
Manchester Regional Office
Starting salary
£27,787 per annum
Closing date
25 February 2019
Contract type
Full time, permanent

About this job

We are looking to appoint a Team Member that processes subscription income, new on-line applications and other membership and financial processes.

The role

The IMPS unit is based at our Manchester Regional Office and it is a single service resource for the provision of income processing and member services. Its focus is on delivering an efficient and successful delivery of subscription income and other membership related services. A Team member would be expected to process subscription files, allocate income to the correct UNISON branches, undertake back-office direct debit functions and provide the finance department with credit control reports.

The person

This role is a key position within the RMS Operations department that oversees the development of the union’s membership system:

You will have skills and experience that include:

  • Understanding of processing subscription income and critically, how that Income must be correctly accounted for.
  • Knowledge and appreciation of membership and subscription-type systems for large organisations.
  • Completer-finisher mentality to ensure that open problems are finalised or escalated and time-critical calendar-based tasks are accurately completed.
  • Comprehensive knowledge of ICT packages including Microsoft Office suit and particularly the ability to use Excel functions.

For more information and to apply, please visit www.unison.org.uk/jobs.

How to apply

For more information and to apply, please download and complete the General application form (under “Resources”)

Please note that only the General Application Form will be accepted.  Use of any other application form will result in your application not being considered.

See the job description and person specification below (under “Documents”)

Completed application forms must be received by: Claire Deritis, UNISON Centre, 130 Euston Road, London NW1 2AY or alternatively email c.deritis@unison.co.uk quoting ref: ORD/60 by no later than 12 noon, Monday 25th February 2019.

It is proposed to hold interviews on 13th March 2019.


UNISON is the UK’s leading public services trade union, with over 1.3 million members working in the public sector, private, voluntary and community sectors and in the energy services. We employ approximately 1,200 staff, with around 370 at our national centre in Euston in central London and the remainder in our 12 regions across the UK, including Northern Ireland.

UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.