About this job
The successful applicant will be part of a two person team committed to supporting users of the CASE System dealing with members of UK’s leading public sector union. The CASE System tracks the progress and outcomes of a wide range of disciplinary and grievance cases.
The CASE team provides training to relevant staff at UNISON Centre and in UNISON Regions employing well developed learner- focused training methods. This will demand strong administrative skills.
You will provide high quality second line support to users, acting as a vital link with our technical teams. The role requires the ability to communicate with different audiences by phone, email and in meetings. Whilst this is not a technical role, you will appreciate the need to have robust incident logging systems in place and you will have a key involvement in setting up training databases and system testing.
The post requires a considerable degree of initiative in managing your time and using project management methods.
How to apply
Please download and complete the general application form and monitoring forms (under “Resources”) and see job description and person specification (under “Documents”).
Please send 3 copies of completed application form to Shelley Cole, PSU, UNISON, 130 Euston Road, London NW1 2AY, quoting ref: RMG/22.
The closing date for completed applications is Friday 25 September 2015
It is proposed to hold interviews on 12 October 2015.
About UNISON
UNISON is the UK’s leading public services trade union, with over 1.3 million members working in the public sector, private, voluntary and community sectors and in the energy services. We employ approximately 1,200 staff, with around 370 at our national centre in Euston in central London and the remainder in our 12 regions across the UK, including Northern Ireland.
UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.
