Ingredients for success
The Local Government Service Group and Positively Public Unit of UNISON commissioned APSE (the Association of Public Service Excellence) to carry out research into what makes a good in-house service and what the ingredients of success were.
This involved eight detailed case studies and interviews with both staff and managers. Four distinct service areas were chosen for the study, with two studies in each of housing, home care, building cleaning and libraries with an example from each of the four countries of the UK.
The main aim was to demonstrate how factors such as staff, trade union and user involvement and consultation, experience, expertise and inter-service co-operation can all contribute to service improvement and good in-house services. The good practice demonstrated in these examples should encourage others to learn valuable lessons as part of delivering continuous improvement.
CONTACT DETAILS
The UNISON contact for the Positively Public campaign is Margie Jaffe.
Positively Public
1 Mabledon Place
London WC1H 9AJ
Email:
positivelypublic@unison.co.uk
Recent documents
ISA - staff side principles
The following principles have been drawn up in partnership by the Chartered Society of Physiotherapy (CSP), GMB, Royal College of Midwives (RCM) Royal College of Nursing (RCN), National Union of Teachers (NUT), Society of Radiographers, UNISON and Unite.
They relate to the introduction of the Independent Safeguarding Authority (ISA).
All of the organisations support the principle of safe and effective public protection, and our
principles seek to reflect this, but also identify areas of concern surrounding
the approach and implementation of the ISA scheme.
Acrobat PDF version
Public Spending
Fact Sheet shows why it is now more important than ever to invest in public services and the staff who deliver them.
Public Spending factsheet
The rise of the 'public services industry'
New UNISON report highlighting the economic reality of the marketisation of public services, which increases the government's financial exposure and the risk of personal catastrophe for vulnerable service users
Acrobat PDF version
Equal pay, privatisation and procurement
This timely publication from the
Institute of Employment Rights explores the links between privatisation, the gender pay gap and the legal hurdles women face trying to manoeuvre between the complexities of equal pay and transfer laws.
Acrobat PDF version
School meals, markets and quality
This report traces the rise and fall of the school meals service: from its inception as part of the Welfare State, through its relegation to an optional, cost-driven, service, to the current drives to transform it back to its original purpose.
Acrobat PDF version