Completing the picture
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"No one wants to see nurses and doctors waste valuable time and training tied up with administration, instead of being out on the wards delivering patient care. An organisation the size of the NHS, treating millions of patients a year, must have effective management as well as administrative and clerical staff to take away the burden."
Karen Jennings, Head of health, UNISON |
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"Managers and support staff are the backbone of the NHS, and without their vital contribution it is patients who would suffer. It's the medical staff who perform patient care, but they rely on managerial and administrative staff to do all the unsung work in the background which enables them to care for patients. If we cut back on those who support the NHS, we risk paralysing the health service."
Gill Morgan, Chief executive, NHS Confederation |