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UNISON members in energy

The electricity industry

UNISON's electricity members include everyone from clerical and administrative staff to senior managers.

We have a large membership in call centres including customer service representatives, team leaders and call centre managers. Other members work in billing and data processing, finance, payroll, human resources, facilities management, procurement and logistics, meter reading, debt collection, information technology and administration.

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The gas industry

UNISON’s support for people working in the gas industry has its roots in the old British Gas, but our members are now spread across different companies.

We deal mainly with Centrica (British Gas Trading and British Gas Services, plus HQ functions), Lattice (Transco, Advantica, First Connect and other Group functions), and Accuread. As a result of demerger, outsourcing and sell-offs we have members in companies such as ICL, Amdahl, Chestertons, Yorkshire Electricity and GPU.

Since these companies have diversified into providing services such as electricity, water trading and telecommunications, our members are employed in much more than gas. We cover all grades of staff from basic clerical to senior management except for manual and industrial workers.

Many of UNISON's members work in call centres where our members act, for example, as customer service representatives, team leaders and call centre managers.

Other members work in billing and data processing, finance, payroll, human resources, facilities management, procurement and logistics, meter reading, debt collection, IS (Inspection Services), administration, network management and systems control. Many members need professional qualifications to carry out their jobs and we support a large number of qualified engineers.

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